Senior Specialist Customer Service
About this opportunity
We Are Teva
We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.
Our Team, Your Impact
We are looking for qualified and motivated candidate for the role of Senior Specialist Customer Service, based in Sofia.
How You’ll Spend Your Day
Creation and Maintenance of Master data
Acting as a commercial intermediary between Teva sites and Internal and External customers regionally and globally
Collaboration with all international teams, sites and markets in order to provide solution for any occurred problems
Managing the end to end execution from order placement till delivery and ensures best practice in Logistics and Inventory monitoring processes
Managing customer service issues and facilitating discussions for resolution
Performing management reporting
Participation in/Leading Projects and workshops
Training new colleagues when needed
Your Skills and Experience
Bachelor Degree or equivalent (preferably in business management discipline)
Minimum 2 years of experience in an international business environment
Excellent communication skills in English
Knowledge of MS Word, MS Excel, MS Outlook
ERP experience - SAP or other business management system
Understanding of pharmaceutical business and/ or knowledge of PowerPoint and Visio would be an advantage
How We’ll Take Care of You
Dynamic and challenging work environment in one of the world leading pharmaceutical company and the biggest pharmaceutical company in Bulgaria
Competitive remuneration bound with performance
Additional healthcare insurance
Transportation allowance and other flexible benefits
Flexible working hours and option to work from home as per the company policy
Opportunity for development
Already Working @TEVA?
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Internal Career Site
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Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 522 comparable Senior Manufacturing & CMC roles across 69 biopharma companies.
Salary context
221 of 522 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 522 comparable roles
+ 20 more countries
Seniority mix
522 of 522 peers have a known seniority level
Therapeutic area mix
0 of 522 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
No peers with a known therapeutic area yet.
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.