Senior ServiceNow Platform Engineer

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work, but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

ServiceNow Engineer

About Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

About the IT Organization

Technology at Lilly builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Technology at Lilly is that we create new possibilities through tech to advance our purpose – creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.

Digital Core is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class Customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce. As leaders in technology, this team defines and leads the overall company technology strategy.

About the Team

Global Service Management (GSM) team works to enable Lilly to enhance global productivity and protect our Brand. The team manages the industry leading ServiceNow enterprise platform. We enable our 69k global workforce to accelerate how they work, manage critical action plans, and enhance their working methods/environment, and manage key vendor contracts / spending.

In addition to maintaining operational excellence for our existing services, we must boldly innovate and enhance capabilities such as generative AI, automation & workflows across the enterprise. This will enable us to enhance our return on investment, improve user efficiency and experience, and help support the broader Company purpose of making life better for people around the world.

What You'll Be Doing

As a ServiceNow Engineer on the ServiceNow platform, you'll serve as a senior technical SME and strategic leader within our Global Service Management organization. You'll drive platform innovation, lead technical delivery, and ensure seamless integration across enterprise systems. You'll collaborate with architects, developers, vendors, and business stakeholders to shape and evolve our ServiceNow ecosystem.

In this role, you will also be expected to leverage and contribute to ServiceNow's rapidly evolving Agentic AI capabilities. This includes working with the ServiceNow Agentic AI Suite, encompassing Now Assist (Otto), ServiceNow's generative AI assistant that powers intelligent search, summarization, and conversational experiences across the platform, as well as Now Assist for Creator, which accelerates development by enabling AI-assisted flow design, code generation, and natural-language-to-configuration capabilities. You will be expected to evaluate, adopt, and operationalize these AI-native features to drive automation, improve developer productivity, and enhance the end-user experience across the enterprise.

This is a Dev-Ops role, which means the position operates on a rotational shift basis. You will be required to work either morning shifts or evening shifts to ensure round-the-clock platform support, incident response, and operational continuity across global time zones.

How You Will Succeed

Platform Leadership: Own the technical roadmap for ServiceNow capabilities, ensuring alignment with enterprise architecture and business goals.

Solution Delivery: Lead end-to-end technical delivery for new features, including configuration, workflow design, UI customization, reporting, and integrations.

Integration Strategy: Architect and implement integrations with LDAP/Active Directory, SSO (SAML, SiteMinder), REST/SOAP APIs, cloud platforms (AWS, VMware), and enterprise systems.

Governance & Standards: Conduct impact analysis and code reviews to ensure conformance with architecture, data, and integration standards.

Collaboration: Partner with Platform Architects, Technical Leads, and cross-functional teams to deliver scalable, high-quality solutions.

Support & Optimization: Provide expert-level troubleshooting and performance tuning across the platform.

Documentation & Enablement: Maintain comprehensive technical documentation and mentor junior engineers.

Continuous Improvement: Stay current with ServiceNow releases and industry trends to drive platform evolution.

What You Will Bring

Deep technical expertise in the ServiceNow platform, including administration, scripting, and application development.

Strong understanding of IT infrastructure, CMDB, and configuration management principles.

Proven experience leading technical delivery across the full software lifecycle.

Excellent communication skills with the ability to influence and collaborate across technical and non-technical teams.

Strong analytical and problem-solving skills, with a proactive mindset and commitment to excellence.

A passion for mentoring, learning, and driving cross-functional success.

Basic Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: Minimum of 8 years of experience in ServiceNow development.

Technical Skills:Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.Experience with REST/SOAP APIs and integration tools.Fluent in English for verbal and written communications, is essential.

Additional Skills/Preferences

ServiceNow Certified System Administrator (CSA) certification is a plus.

Applied knowledge of ITIL v3 or ITIL v4.

Experience with AWS, VMware, JDBC/ODBC, and enterprise data management.

Demonstrated ability to drive platform strategy and cross-functional alignment.

A great sense of humor and passion for engaging people.

Travel

0-10%

Availability to work flexible work hours is/may be required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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