Senior Manager Speaker Programs (Boston, MA, US)

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!

The Senior Manager, Speaker Programs is responsible for the operational management and execution of promotional speaker programs with primary accountability for ensuring programs are deliver efficiently, compliantly, and in alignment with company policies, SOPs, business processes, and applicable industry requirements.

This role serves as the operational lead for speaker program execution and provides oversight across vendor performance, speaker bureau logistics, speaker contracting support, exception management, aggregate spend reconciliation, promotional review submissions, field support, reporting, systems, and process improvement. The Senior Manager partners closely with Commercial, Marketing, Legal, Compliance, Finance, IT, Field teams, and external vendors to resolve operational issues, improvement program effectiveness, and maintain compliant and sustainable speaker program processes.

Essential Functions:

Speaker Program Execution & Vendor Oversight

Own end-to-end speaker program operations from program intake planning through execution, reconciliation, documentation, and closeout.

Oversee vendor performance and execution across logistics, attendee management, reporting, documentation, and ensuring effective service delivery

Monitor program activity and vendor performance against established expectations, timelines, KPIs, and SLAs; Proactively identify risks or performance gaps, drive resolution, and escalate significant risks as appropriate.

Ensure programs are executed according with applicable SOPs, business processes, contractual requirements and compliance standards.

Manage speaker bureau operations including onboarding, contracting coordination, FMV documentation, training requirements, utilization monitoring and ongoing administration.

Partner with Legal, Compliance, Marketing, Field teams, and external vendors to resolve complex operational issues and ensure timely  completion of speaker requirements.

Identify opportunities and recommend improvements to strengthen vendor performance, program execution, and operation consistency.

Compliance Operations, Exceptions & Spend Reconciliation

Manage the operational process for speaker program exception requests including intake, review coordination, tracking, documentation, resolution, and follow-up.

Apply sound operational judgement to assess issues, determine appropriate escalation and partner with Legal, Compliance, Finance, Field teams, and vendors to resolve compliance, spend, or documentation concerns.

Perform reconciliation and validation of speaker-related expenses to support transparency and aggregate spend reporting.

Maintain complete, accurate, and audit-ready documentation and support QA review of speaker program spend and activity data.

Analyze recurring compliance, documentation, or process issues and escalate to Compliance. Recommend and support process improvements and remediation activities as appropriate.

Promotional Review, Reporting & Systems Support

Manage and execute submission of speaker program materials into Veeva ensuring submissions meet routing, documentation, and approval requirements.

Coordinate and execute required updates, re-approvals, and availability of speaker program materials.

Develop, maintain, and manage speaker program trackers, dashboards, reports, and operational metrics that provide visibility into program activity and performance.

Prepare and analyze activity, utilization, training, compliance, and vendor performance reporting; Identify trends, gaps, and areas requiring follow-up.

Leverage program data and analytics to develop recommendations that inform program strategy, operational priorities, resource decisions, and leadership decision-making

Serve as the operational lead for speaker program portals, vendor systems, data interfaces, and system enhancement activities including troubleshooting and coordination of enhancements

Identify recurring operational, system, or documentation issues and recommend process, systems, or documentation process improvements to increase efficiency, accuracy, and user experience

Field Support & Cross-Functional Execution

Provide subject matter expertise and operational guidance to field personnel on speaker program processes, timelines, systems, documentation and compliance requirements.

Maintain effective cross-functional partnerships with Commercial, Marketing, Legal, Compliance, Finance, IT, Field teams, and vendors to support effective and compliant program execution.

Responsible for stakeholder communications, training, and change management processes.

Lead cross-functional follow-up to ensure timely resolution of program issues, open items, and operational risks

Commercial Operations Support & Governance

Lead or support for broader Commercial Operations workstreams based on business priorities, including operational tracking, documentation, reporting, governance, and special projects.

Support governance and execution across related programs such as fleet, stipend, and pharmaceutical sample distribution through vendor coordination, process support, documentation, and issue resolution.

Partner with Compliance, Legal, IT, Field leadership, and external vendors to support compliant and efficient execution of Commercial Operations programs. Perform additional duties and strategic projects as assigned.

Evaluate operational processes and program performance to identify opportunities for standardization, simplification, automation, and continuous improvement

Required Education, Experience, and Skills:

Accredited Bachelor’s degree

6+ years of relevant experience in compliance, healthcare, life sciences, or related field

Strong understanding of healthcare compliance regulations (e.g., FDA, PhRMA Code, Anti-Kickback Statute)

Strong analytical and organizational skills

Effective communication and collaboration skills

Detail-oriented with ability to manage multiple tasks

Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams)

 

Preferred Qualifications, Skills and Competencies

Strong preference for candidate to based in Boston, MA

Exposure to auditing, monitoring, or compliance investigations

Experience working with data sets and reporting tools

Basic project coordination experience

Familiarity with document management systems and compliance tools

Intermediate Excel skills

 

Travel

Willingness/Ability to travel up to 30% domestically. International travel may be required.

If based remotely, additional travel will be required to Boston, MA to meet the needs of the role and the business.

The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate’s geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $140,000 - $160,000 and eligibility for a 15% bonus target based on company and individual performance, and eligibility to participate in the company’s long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on our site. Applications accepted on an ongoing basis.   #LI-LM1

Why Lundbeck

Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site .

Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site .

Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify .

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