Senior Manager, Medical Information - Rare Tumors and Oncology

Work Your Magic with us!  Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role

As Sr. Manager of Medical Information, you will be responsible for the effective management, growth, and audit readiness of the Medical Information Contact Center for the US and Canada, including the timely and compliant processing of all Medical Information Inquiries, with primary focus on rare tumors and oncology therapeutic areas

You will also be accountable for the development and maintenance of Medical Information content to respond to customer inquiries, with primary focus on rare tumors and oncology therapeutic areas. As well as for digital content development and for ensuring the ongoing functionality and performance of the US and Canadian Medical websites

Key Accountabilities

Operations:

Medical Information Inquiry and Content Management (70%)

Serves as a therapeutic area lead and subject matter expert for US and Canadian Medical Information inquiry handling, with primary focus on rare tumors and oncology therapeutic areas

Provides guidance to the Medical Information Contact Center to ensure accurate, scientifically balanced, and timely responses to US and Canadian Medical Information inquiries

Ensures the appropriate handling and reporting of adverse events and product complaints, according to company SOPs, and the timely creation of accurate and scientifically balanced responses to unsolicited medical information inquiries

Leads the development and updating of US and Canadian Medical Information response documents and FAQs, in collaboration with Global and US cross-functional partners

Ensures that congress presentations and publications are uploaded to the Medical Information system

Assists in the development and update of AMCP dossiers

Develops and provides training to Contact Center, Field Medical, and Field Commercial teams to ensure accurate, timely, and compliant handling of unsolicited medical inquiries

Performs quality assurance checks of Medical Information cases

Addresses internal stakeholder questions and project support requests

Supports Medical booth coverage at relevant congresses as needed

Serves as a key contributor to the Medical Information insights report and leverages findings to shape and guide Medical initiatives

Helps maintain US and Canadian Medical Information in a state of audit readiness and supports audits and inspections

Interfaces with healthcare professionals, consumers/patients, industry organizations (e.g., PhactMI, PVN-MI Canada, DIA), medical and scientific communications organizations, and other related entities to optimize the compliant communications of scientific data

Follows regulatory guidelines and SOPs pertaining to Medical Information, documentation, and dissemination of information

Other tasks, as assigned

Digital Medical Content Development (30%)

Assists in the identification, evaluation, creation, review, implementation, and renewal of digital medical content, including content published on the HCP-facing US and Canadian Medical websites and the US Patient and Caregiver Medical website

Responsible for development and submission of Medical website content for Medical-Legal-Regulatory (MLR) review, in collaboration with Medical Excellence and information technology teams as well as external vendors

Acts as a material owner in the electronic review system for digital medical content that requires MLR review

Supports the timely upload and searchability of congress presentations, publication links, and other digital content on the Medical websites

Ensures that Medical content is optimized with relevant keywords in the meta-data to enhance retrievability for external customers, including availability of Medical Information response documents on the website in response to appropriate search queries

Assists in advancing Medical Affairs digital assets, artificial intelligence-based enhancements, and other innovations, as appropriate

Supports the functionality, overall maintenance, and quality control of the US and Canadian Medical websites

Helps ensure compliance with all relevant internal and external SOPs and guidelines regarding the external presentation of digital content

Stakeholder Engagement:

Interacts with customers including HCPs, pharmacists, patients, caregivers, and patient organizations

Develops relationships with Medical Affairs, Research and Development, and Commercial stakeholders, provides valuable medical information expertise, and participates in key meetings (e.g. congresses, scientific and medical meetings, and sales meetings) and business initiatives for assigned therapeutic areas

Cooperation Internally:

North America Medical Affairs

Medical Excellence

Global Patient Safety

Global Scientific Communications

Global Scientific Communications Content Hub

Global Medical Units

US Commercial Functions

US Regulatory, Legal, and Compliance

Corporate Communications

Cooperation Externally:

Medical community (HCPs)

Healthcare stakeholders (managed care organizations, government organizations)

Health Authorities

Co-promote partners

Professional industry and other healthcare organizations

Patients and patient advocacy groups

Who You Are

Minimum Qualifications:

PhD, PharmD, MD, Master’s Degree or equivalent experience

2+ years, or Master’s Degree with 3-5+ years of experience in similar role or function

Preferred Qualifications:

Scientific and/or clinical experience within Oncology or Rare Tumors

Experience with digital or website content development

Experience in pharmaceutical industry within Medical Information, Medical Communications, Medical Writing, or other Medical Affairs function

Job-specific Competencies & Skills:

Excellent written and oral communication skills; ability to speak professionally to healthcare professionals and patients

Mastery of medical terminology and medical literature

Thorough understanding of regulatory, legal, and industry guidelines and requirements related to the practice of medical and drug information in the pharmaceutical/biotech industry

Excellent organizational skills

Solutions orientation – identifies and addresses areas for improvement

Takes innovative approach to solving problems; able to work independently

Ability to build and maintain strong internal and external partnerships

Strong project management skills

This role requires 3 days/week in the office in Boston, MA

ADA REQUIREMENTS (MANDATORY FOR US EMPLOYEES)

Normal and routine office duties

Pay Range for this position: $143,200 – 214,800

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click  here .

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!