RIM Operations Systems Manager, Raleigh, NC

Make your mark for patients 

We are looking for a RIM Operations Systems Manager, curious, structured, and people-focused, to join us in our Regulatory Community Excellence team, based in our Raleigh, NC location.

About the role

You will advance our Regulatory Information Management (RIM) systems, supporting their high-impact performance and innovation, with an emphasis on Veeva Vault RIM.

You are going to support RIM system users and turn business needs into system changes, support releases, and make sure our tools stay compliant and easy to use. You will also help bring in smarter ways of working, including automation and AI-enabled features.

Who you’ll work with

You will work with system owners and the RIM Operations team. You will partner with IT, Quality, and stakeholders across the business to improve how regulatory work is supported by data and technology, while driving user adoption and compliance with RIM systems.

What you’ll do

You will support and guide system users by contributing to user guidance and training, managing a shared mailbox, and focusing on change management to help increase adoption and satisfaction.

You will support system ownership activities for the RIM toolset, including Veeva Vault RIM, system integrations, authoring tools, and reporting interfaces

You will coordinate configuration changes, enhancements, testing, and releases to keep the platform stable and fit for purpose.

You will turn operational needs into clear requirements and user stories that teams can build and validate.

You will help improve workflows, prepare user acceptance testing, and confirm changes meet quality and compliance needs.

You will support data and access governance, validation documents, and audit materials to meet GxP expectations.

Interested? For this position you’ll need the following education, experience and skills:

You will bring several years’ experience in Regulatory Operations, RIM, or regulatory systems management in a regulated environment and across global regions.

You will have hands-on experience with Veeva Vault RIM (required).

You will have experience with configuration, releases, testing, and deployments in enterprise systems.

You will understand data integrity and computerized system validation in GxP environments.

You will be experienced working with integrations, vendors, and cross-functional partners to solve issues and improve service levels.

You will be comfortable providing end-user support and providing process and system expertise to guide users to compliant use of regulatory systems.

Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.

Unless explicitly stated in the description, this role is hybrid with 40% of your time spent in the office, regardless of your current contractual agreement. If your current working arrangements differ, please contact your Talent Partner to discuss before submitting your application.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

Requisition ID: 93971

Recruiter: Kelly Dickinson

Hiring Manager: Kirsten Moe

Talent Partner: Bianca Hinshaw

Job Level: SA I

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