Project Manager – Digital Customer Solutions
About this opportunity
You will support the successful implementation, adoption, and continuous improvement of our commercial software solutions used by more than 70 pharmaceutical customers across Belgium. This role blends customer interaction and product expertise across our full portfolio: IQVIA Pharm In Touch, IQVIA Doctor In Touch, MobiRep, and Digital Sampling solutions. You will act as a trusted second‑line and advanced support partner for local clients, while also contributing to international support activities.
🎯 What you will do
Assist customers during onboarding, configuration, and rollout of our innovations.
Analyze issues, identify root causes, and propose clear, structured solutions.
Collaborate with product owners, developers, and QA to escalate and resolve advanced cases.
Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.
Maintain accurate documentation of configurations, innovations, and best practices.
Contribute to continuous improvement of our processes and customer experience.
Build deep expertise in all our platforms and act as an internal knowledge point for colleagues.
Lead internal projects like ISO Certification, new roadmap developments, …
Drive our innovations like IQVIA Doctor In Touch platform to the future
🧠 What you bring
A strong analytical mindset with the ability to understand complex business and technical scenarios.
Experience in project management, implementation, consultancy, or a similar hybrid role.
Technical affinity: comfortable working with software platforms, data flows, and configuration logic.
Eagerness to learn our full solution suite and understand how pharma sales processes work.
Excellent communication skills and confidence to join customer meetings.
Ability to translate customer needs into clear actions or technical requirements.
Strong organizational skills and a proactive, solution‑oriented attitude.
Fluency in English, Dutch, and French (spoken and written).
Experience in the pharmaceutical or life sciences sector is a plus but not required.
Interest in new technology like AI, automation,…
🌟 Nice to have
Familiarity with CRM systems, field‑force tools, or commercial pharma processes.
Experience with ticketing systems, SQL basics, technical architecture or API concepts.
Prior involvement in software rollouts or customer success activities.
🚀 What we offer
A role at the intersection of technology and customer engagement, with real impact on how pharma companies operate.
The chance to become an expert in a suite of widely used commercial solutions.
A supportive team that values initiative, learning, and ownership.
Opportunities to grow into product expertise, project coordination, or technical specialization.
Competitive compensation and benefits aligned with your experience.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Job details
How this role compares
Computed from every other active Data & Digital role in our database, not just this employer's listings.
We currently track 241 comparable Manager Data & Digital roles across 56 biopharma companies.
Salary context
88 of 241 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 241 comparable roles
+ 25 more countries
Seniority mix
241 of 241 peers have a known seniority level
Therapeutic area mix
19 of 241 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.