About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Como Order Management Lead, serás responsable de liderar al equipo de gestión de órdenes en Paraguay, asegurando la excelencia operativa en el ciclo completo de Order-to-Cash (O2C). En esta posición de liderazgo de personas y procesos, supervisarás la carga, validación y trazabilidad de los pedidos de la cartera de clientes locales, conectando de forma proactiva con Ventas, Logística, Supply Planning y Finanzas. Actuarás como un agente multiplicador del cambio en la red SAN (South American Network), fomentando la seguridad psicológica, el empoderamiento del equipo, la simplificación digital y la alineación con las estrategias regionales de Supply Chain (EMEA-LATAM).
The Opportunity Liderazgo y Desarrollo de Equipos: Liderar, guiar y motivar al equipo de Order Management en Paraguay. Fomentar una cultura de alto desempeño basada en la seguridad psicológica, la inclusión, el aprendizaje continuo y la toma autónoma de decisiones para el cumplimiento de objetivos.
Gobernanza del Ciclo Order-to-Cash: Supervisar el procesamiento integral de pedidos de la cartera de clientes locales, asegurando el cumplimiento de políticas comerciales, tiempos de entrega y precisión en la facturación, minimizando errores y retrasos.
Gestión de KPIs y Operaciones: Monitorear métricas e indicadores clave de desempeño (OTIF, lead time de procesamiento, backlog y tasa de errores), ejecutando reuniones periódicas de seguimiento y ajustes operativos en caso de desvíos.
Punto de Escalamiento y Articulación: Actuar como referente primario ante incidencias críticas en pedidos, entregas o facturación, colaborando activamente con áreas clave (Ventas, Logística, Planificación y Finanzas) para resolver cuellos de botella con foco en el cliente.
Simplificación y Digitalización: Identificar e impulsar iniciativas de automatización, optimización y digitalización en el flujo de pedidos, estandarizando SOPs y garantizando la trazabilidad documental y operativa.
Conexión Regional e Intercambio de Red: Representar a la operación local en proyectos e iniciativas regionales de Supply Chain (SAN y red EMEA-LATAM), coordinando prioridades y promoviendo la adopción de mejores prácticas compartidas.
Who You Are Profesional titulado/a en Comercio Exterior, Administración de Empresas, Ingeniería Industrial, Logística o carreras afines.
Experiencia comprobable (mínimo 4-5 años) en procesos de Customer Service, Supply Chain o Gestión de Pedidos (Order-to-Cash), con trayectoria previa liderando y desarrollando equipos de trabajo.
Sólido dominio en el manejo y resolución de incidentes operativos de pedidos, facturación, seguimiento de entregas y cálculo/seguimiento de indicadores de servicio (OTIF, backorders, lead times).
Experiencia operando sistemas ERP (preferentemente SAP - módulo SD) y herramientas de gestión y análisis de datos.
Habilidad demostrada para liderar transformaciones culturales, generar espacios de seguridad psicológica, equilibrar cargas de trabajo y potenciar el talento interno.
Excelentes capacidades de comunicación e interlocución transversal para construir puentes de colaboración con stakeholders comerciales, financieros y logísticos.
Dominio avanzado del idioma inglés para la interacción con equipos regionales y participación en proyectos internacionales.
No se ofrecen beneficios de relocalización para esta posición.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 3428 comparable Manufacturing & CMC roles across 175 biopharma companies.
Salary context
813 of 3428 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3428 comparable roles
+ 54 more countries
Seniority mix
1516 of 3428 peers have a known seniority level
Therapeutic area mix
22 of 3428 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.