Manager Reverse Logistics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Warehouse & Distribution

Job Category:

People Leader

All Job Posting Locations:

Zuchwil, Switzerland

Job Description:

Johnson & Johnson is currently seeking a Senior Manager, External Operations to join our team. The role is based in Zuchwil, Switzerland.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

About J&J MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

Position Overview

The Senior Manager, External Operations serves as the general manager for assigned External Operations manufacturing sites and is responsible for managing all aspects of the relationship with external manufacturers.

The role is accountable for ensuring reliable product supply, cost effectiveness, customer service, compliance and product requirements across assigned contract manufacturing partners. The Senior Manager develops a strong understanding of manufacturing processes and technologies, leads technology transfers and start-up activities, and partners closely with suppliers and internal cross-functional teams to drive operational performance and continuous improvement.

The position also plays a key role in supplier relationship management, cost optimization, manufacturing scale-up, validation activities and the commercialization of new products, while providing leadership and direction to professionals supporting External Operations activities.

Tasks & Responsibilities

Manage manufacturing operations and relationships with assigned external manufacturers to ensure reliable product supply, customer service, compliance, quality and cost effectiveness.

Develop a strong understanding of manufacturing processes, technologies and product requirements across assigned contract manufacturing sites.

Lead technology transfer, start-up, validation, manufacturing scale-up and commercialization activities, ensuring external manufacturing partners achieve sustainable commercial operations.

Build and maintain strong relationships with suppliers, contractors and internal partners, identifying opportunities to improve performance, capabilities and supply reliability.

Manage supplier-related costs, feasibility requests, vendor quotations and commercial matters, while supporting supplier evaluations and sourcing decisions.

Lead continuous improvement and cost reduction initiatives, including corrective actions and process improvements at external manufacturing sites.

Monitor supplier, market and operational trends and assess potential implications for product supply, cost of goods, pricing and business continuity.

Establish appropriate performance metrics and ensure documentation, training, testing, configuration and operational activities comply with applicable business, quality and regulatory requirements.

Qualifications & Experience

Bachelor’s degree required with a minimum of 8 years of relevant professional experience; an MBA and/or APICS certification is preferred.

Experience across multiple Supply Chain disciplines such as External Operations, Manufacturing, Procurement, Distribution or Finance; medical device experience is preferred.

Demonstrated experience managing external suppliers, negotiating contracts and working with supplier agreements.

Experience within Manufacturing Operations and a GMP-regulated environment is highly preferred.

Strong analytical and technical capabilities combined with demonstrated project and program management experience, including leadership of cross-functional projects.

Strong strategic thinking, collaboration and results orientation, with demonstrated ability to communicate effectively across different functions and organizational levels.

Experience with Six Sigma and/or Process Excellence methodologies, training or certification is preferred; experience supporting new product commercialization is highly preferred.

Proficiency with Microsoft Office is required; knowledge of advanced planning and enterprise systems such as ERP, MRP and SAP is an advantage.

Additional Information

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

Required Skills:

Preferred Skills:

Collaboration, Compliance Management, Cost Management, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Fact-Based Decision Making, Inclusive Leadership, Inventory Optimization, Leadership, Operations Management, Order Management, Organizing, Program Management, Strategic Supply Chain Management, Team Management, Transportation Management, Warehouse Management