About this opportunity
Manage the communication, coordination, and follow-up of logistics activities related to medicine deliveries to Government Institutions, acting as the point of contact between internal teams, external customers, and the logistics operator (3PL), in order to ensure an efficient and timely operation aligned with commercial, regulatory, quality, and service commitments.
Major accountabilities:Serve as the primary liaison between Commercial, customers, government institutions, and the 3PL logistics operator, ensuring effective communication and service delivery.Manage end-to-end delivery execution, monitoring OTIF performance and proactively resolving delivery issues, delays, and compliance gaps.Oversee order tracking, proof of delivery (POD) management, and maintenance of all delivery-related documentation requirements for government customers.Act as Legal Representative for regulated deliveries, including the execution of mandatory documentation and onsite representation during government product handovers.Coordinate and follow up on administrative and regulatory procedures to ensure successful deliveries, sales recognition, and collections.Partner with cross-functional teams to streamline processes, eliminate operational bottlenecks, and improve customer satisfaction.Identify process improvement opportunities and drive corrective and preventive actions across logistics operations.Lead continuous improvement and automation initiatives to optimize logistics and end-to-end value chain performance.Ensure full compliance with Novartis policies, quality standards, safety requirements, and applicable local regulations.Build strong stakeholder relationships while supporting knowledge sharing, capability development, and a culture of safety and continuous improvement.Essential requirements:Bachelor’s degree in Logistics Engineering, Transportation Engineering, Business Administration,Administrative areas, or Legal areas.+3 years of experience in a similar role within the pharmaceutical industry.Knowledge of Warehouse and distribution processes governing the public sector.Effective communication and negotiation skills.Fluent in Spanish. Good knowledge of English.
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 2556 comparable Manufacturing & CMC roles across 173 biopharma companies.
Salary context
663 of 2556 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 2556 comparable roles
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Seniority mix
1172 of 2556 peers have a known seniority level
Therapeutic area mix
12 of 2556 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.