Lead – Global HR Operations Transitions & Transformation

Lead – Global HR Operations Transitions & Transformation

Role Purpose

We are seeking a highly energetic, hands-on, and transformation-focused HR Operations professional to lead the discovery, standardization, and centralization of HR processes across international geographies, with focus on non-English speaking countries across LATAM, CIS, Russia, Eastern Europe, and other emerging regions.

This role will be instrumental in building a scalable Global HR Operations model by conducting process discovery, documenting current-state operations, designing future-state processes, creating SOPs, and establishing a global Hub & Spoke operating model over the next 12-18 months.

The ideal candidate has deep experience in Global HR Shared Services, HR transitions, process centralization, and operating model design, and can effectively work across different cultures, languages, and stakeholder groups. Over time, this role could evolve into a broader HR Operations leadership position covering International Operations, India Operations, or Shared Services delivery, requiring a high degree of flexibility and fungibility.

Key Responsibilities

Global Process Discovery & Assessment

Lead process discovery workshops with HR teams across multiple international geographies.

Understand and document country-specific HR processes, regulatory requirements, controls, and service models.

Assess current operational maturity and identify opportunities for standardization and centralization.

Conduct detailed process mapping of end-to-end Hire-to-Retire lifecycle processes.

Capture process variations, dependencies, system interactions, and localized practices.

Global Process Standardization

Define global standard processes while accommodating mandatory local compliance requirements.

Challenge legacy practices and eliminate redundant, non-value-added activities.

Drive simplification, harmonization, and process optimization across countries.

Establish standard process flows, controls, ownership models, and service governance frameworks.

Develop global process standards, policies, and operating procedures.

SOP Development & Knowledge Management

Create high-quality SOPs, process maps, work instructions, RACI matrices, and governance documentation.

Build and maintain a centralized process repository for all international HR operations.

Ensure processes are audit-ready, scalable, and knowledge-transfer friendly.

Drive documentation standards across all transitioned processes.

Create operational playbooks for future growth and expansion.

HR Operations Centralization & Transition

Design and execute the roadmap for transitioning international HR processes into HR Direct.

Build business cases and transition strategies for process migration.

Lead knowledge transfer and stabilization activities during transitions.

Identify opportunities for consolidation into shared services delivery.

Support successful migration of services from country teams to centralized operations.

Hub & Spoke Operating Model Design

Lead the design and implementation of a Global Hub & Spoke operating model.

Define process ownership, service delivery responsibilities, escalation paths, and governance structures.

Recommend optimal allocation of activities between global hubs and local country teams.

Develop service catalogues, SLAs, KPIs, and operational governance mechanisms.

Ensure sustainable scalability of the operating model.

Lifecycle Process Ownership

Drive discovery, standardization, and transition of:

Recruitment Operations

Onboarding & Pre-boarding

Employee Data Management

Payroll Inputs & Administration

Benefits Administration

Performance Management Operations

Rewards Administration

Learning Administration

Employee Lifecycle Transactions

Mobility & Expatriate Administration

Offboarding & Separation

HR Helpdesk & Query Management

Record Management & Compliance

Transformation & Continuous Improvement

Lead operational excellence initiatives across global HR operations.

Conduct root cause analysis and implement sustainable corrective actions.

Drive automation, digitization, and workflow optimization opportunities.

Apply Lean, Six Sigma, and process excellence methodologies.

Establish process maturity, SOP adherence, and governance measures.

Stakeholder Management

Partner with Country HR, HRBPs, COEs, Payroll, HR Technology, Legal, Compliance, and Business Leaders.

Build strong relationships across global and regional teams.

Influence stakeholders toward standardized ways of working.

Present recommendations, risks, and transformation updates to senior leadership.

Qualifications & Experience

Education

MBA / Postgraduate Degree in HR, Operations, Business Administration, or related field.

Experience

8-10 years of experience in Global HR Operations, Shared Services, HR Transformation, GBS, or HR Service Delivery environments.

Strong experience managing HR operations across multiple international geographies.

Proven experience in HR process transitions, migrations, and centralization initiatives.

Demonstrated success in conducting process discovery and transformation programs.

Experience working with non-English speaking countries is highly preferred.

Experience operating in global, matrixed environments.

Desired Skills & Competencies

Functional Expertise

Global HR Operations

Shared Services & GBS

HR Process Transitions

Process Discovery & Process Mapping

SOP Development

Operating Model Design

Service Delivery Management

Process Governance

HR Technology Platforms (Workday, SAP SuccessFactors, Oracle HCM)

Leadership Attributes

High energy and execution-oriented mindset.

Strong change agent and transformation capability.

Comfortable dealing with ambiguity and building from scratch.

Excellent stakeholder management and influencing skills.

Strong analytical and problem-solving ability.

Exceptional documentation and process design skills.

Ability to work across cultures, geographies, and time zones.

Ownership-driven with a bias for action and outcomes.

Ideal Candidate Profile

A transformation professional who has successfully led global HR process transitions and centralization programs, ideally across EMEA, LATAM, CIS, Russia, and other international markets. The individual should be capable of independently conducting process discovery, building SOPs and governance frameworks, designing future-state operating models, and leading the journey toward a centralized Global HR Operations model.

This is a build-and-transform role, not a steady-state operations role. We are looking for someone who can help establish the foundation for a globally integrated HR Direct organization and has the flexibility to subsequently take on broader International or India HR Operations lead responsibilities.

Qualifications & Experience

Education

MBA / Postgraduate Degree in HR, Operations, Business Administration, or related field.

Experience

8-10 years of experience in Global HR Operations, Shared Services, HR Transformation, GBS, or HR Service Delivery environments.

Strong experience managing HR operations across multiple international geographies.

Proven experience in HR process transitions, migrations, and centralization initiatives.

Demonstrated success in conducting process discovery and transformation programs.

Experience working with non-English speaking countries is highly preferred.

Experience operating in global, matrixed environments.

Desired Skills & Competencies

Functional Expertise

Global HR Operations

Shared Services & GBS

HR Process Transitions

Process Discovery & Process Mapping

SOP Development

Operating Model Design

Service Delivery Management

Process Governance

HR Technology Platforms (Workday, SAP SuccessFactors, Oracle HCM)

Leadership Attributes

High energy and execution-oriented mindset.

Strong change agent and transformation capability.

Comfortable dealing with ambiguity and building from scratch.

Excellent stakeholder management and influencing skills.

Strong analytical and problem-solving ability.

Exceptional documentation and process design skills.

Ability to work across cultures, geographies, and time zones.

Ownership-driven with a bias for action and outcomes.

Ideal Candidate Profile

A transformation professional who has successfully led global HR process transitions and centralization programs, ideally across EMEA, LATAM, CIS, Russia, and other international markets. The individual should be capable of independently conducting process discovery, building SOPs and governance frameworks, designing future-state operating models, and leading the journey toward a centralized Global HR Operations model.

This is a build-and-transform role, not a steady-state operations role. We are looking for someone who can help establish the foundation for a globally integrated HR Direct organization and has the flexibility to subsequently take on broader International or India HR Operations lead responsibilities.

About the Department

Human Resources

The Human Resources department at Dr. Reddy's Laboratories is the organizational heartbeat, dedicated to fostering a positive and inclusive work environment for their 24,000+ employees. As a well-executed Human Resources (HR) team, we foster a positive and productive workplace. Effective HR practices are involved in recruiting and retaining top talent, providing comprehensive employee development programs, and ensuring fair and transparent policies.

The robust HR department at Dr. Reddys is cultivating a culture of open communication, employee engagement, and diversity and inclusion. Moreover, it plays a crucial role in conflict resolution, fostering a healthy work environment and aligns organizational goals with the well-being and professional growth of its employees, contributing significantly to overall company success.

Benefits Offered

At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.

The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture

Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.

For more details, please visit our career website at https://careers.drreddys.com/#!/