About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
职位概述:
作为IT产品专家，为一线工程师或用户及其它部门提供技术支持，确保罗氏仪器产品服务及时有效。
主要工作职责:
和一线工程师协作，为一线工程师提供二级技术支持服务，并跟进处理升级的疑难故障
为产品生命周期管理提供技术支持，确保产品生命周期管理工作顺利有效的进行
合理分配线上支持时间，确保远程服务的有效性
不定时的完成负责产品的技术文档编撰、复核和信息更新
收集仪器或零部件质量问题，和总部进行沟通并给出技术解决方案或者总部反馈的信息
和BA SI同事紧密合作，支持并完成用户端的IT解决方案
协助完成工程师技术能力评估工作
基本任职资格:
计算机科学与技术及相关专业，本科及以上学历，硕士尤佳
至少4年以上IT技术支持验。有医院/检验信息系统交互经验尤佳。
有软件或接口开发经验尤佳
英语说写能力俱佳
熟练应用微软办公软件
专业能力/技能:
计划和组织
内外用户协调及合作
对IT产品有全面系统的知识，并善于原因分析、整理过程、进行分享
能够在支持下作为导师指导下级工程师提高技术能力
身体状况:
根据《医疗器械经营质量管理规范》以及《药品经营质量管理规范》中的有关规定，应当至少每年 进行一次健
康检查；如患有传染病或者其他可能污染医疗器械或药品的疾病的，不得从事相关工作。
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1376 comparable Information Technology roles across 76 biopharma companies.
Salary context
183 of 1376 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1376 comparable roles
+ 29 more countries
Seniority mix
693 of 1376 peers have a known seniority level
Therapeutic area mix
1 of 1376 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Open in 4 locations
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.