IT Operations Analyst (Clayton, NC, US)

About the Department

At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

Leading pay and annual performance bonus for all positions

All employees enjoy generous paid time off including 14 paid holidays

Health Insurance, Dental Insurance, Vision Insurance – effective day one

Guaranteed 8% 401K contribution plus individual company match option

Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave

Free access to Novo Nordisk-marketed pharmaceutical products

Tuition Assistance

Life & Disability Insurance

Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters.

The Position

Owner of IT purchasing process. Ensures that IT goods & services are ordered to provide adequate inventory based on usage & lead time forecast for shared services between API & DFP. Ensures the order to pay process is efficient & timely. SAP ERP Area Responsible Superusers site lead. Assist the department in carrying out various duties including SuperUser responsibilities in 10k', SharePoint & complex eProcure purchase orders as well as administrative & operational duties

Relationships

Reports to Manager, IT Support.

Essential Functions

Timely eProcure purchase order administration for complex IT goods & services. Maintain indirect procurement & inventory compliance

Develops & maintains IT & telephony equipment & software inventory database

Resolves IT pricing, quality & delivery issues with suppliers & manages day-to-day contracts (API, OFP & DFP)

Provide detailed IT Audit/Inspection support

Track & manage all department related SLAs & vendor contracts & agreements

SharePoint site owner for MIT to ensure communications & website are current & updated & needed

Setup & maintain “5S” of office & storage areas & continuous improvement for all assigned support tasks

Complete general administrative duties including, but not limited to, meeting scheduling, travel booking, data collection & filing

Document filing system to maintain the following: work orders, specifications, purchase orders & inventory database content

Responsible for evaluating & managing any process flow error messages from PS@SAP

Responsible for interfacing with the process owners in DK (& other DFP sites as needed) on behalf of ITS

Follow all safety & environmental requirements in the performance of duties

Other accountabilities, as assigned

Physical Requirements

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role).

Qualifications

Bachelor's Degree in business or related field, or equivalent combination of experience & education required

Minimum of three (3) years of purchasing responsibilities in a process manufacturing environment required

Experience in FDA regulated or pharmaceutical industry preferred preferred

Ability to read, write & understand complicated GxP related documents required

Proficiency in Microsoft Office applications & databases (e.g., Oracle, SAP) required

Excellent written & verbal communication skills that facilitate good interaction with management preferred

Exceptional organizational skills that lead to a safe & organized working environment required

Attention to detail preferred

Plan daily, weekly & monthly tasks to ensure work is completed on time, or early preferred

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.