[Innovative Medicine] Staff, Customer Services, DELIVER Japan
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
募集要項：
Innovative Medicine/ヤンセンファーマ株式会社 デリバージャパン（生産物流本部）ではカスタマーサービススタッフを募集しています。
製薬業界において、社内外の関係先(特約店、取引先、マーケティング、物流センター、品質部門、業務委託先、及びMR)とコミュニケーションを取りながら、受注業務の処理・在庫転送・購買・改善の実行を担当して頂きます。
主な責務：
受注業務、在庫転送業務、購買業務
基幹システムや周辺システムのオペレーション習得やエラーハンドリング
社内手順書の定期レビューと改訂
SOXや品質関連の社内外の監査対応
社内外の関係先(特約店、マーケティング、物流センター、品質部門、業務委託先、及びMR)との円滑なコミュニケーション(電話、メールなど)
国内外のステークホルダーとの改善・プロジェクトに参画し、プロアクティブな活動の実行
新製品/新サービス提供スキーム導入支援
全体最適の視点での受注業務の効率化や改善の立案・実行
ミスや問題発生時の事後及び予防策の立案、実施と定着
書類の整理・保管業務
資格
学歴：大卒
経験とスキル：
必須要件：
社内外のコミュニケーションを円滑に行える方
コンプライアンスへの意識
関連法規、SOPの習得に前向きな方
ミスや問題発生時に、リカバリーや恒久対策をオーナーシップをもって対応できる方
問題に対して多面的に要因を抽出・分析して問題解決することに興味のある方
新しい取り組みに対して、主体的に前向きに取り組む姿勢のある方
MS Office (エクセル(関数使える方、学ぶ意欲がある方)、パワーポイントなど)
以下のA ) B)いずれかを必須とする
A ）SAPを使った業務経験
B）ヘルスケア業界経験（2年以上）
推奨事項：
システムや業務処理自動化に興味がある方
MS Office (パワークエリ、パワーオートメイトなど)
その他：
言語要件 – 日本語(ネイティブもしくはバイリンガルレベル)、英語(読み書き可能、将来的にスピーキングもビジネスレベルで使用したいという意欲がある方)
#LI-Hybrid
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社内公募ガイドライン
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在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
社内紹介を行う場合は、Career Hub上の“社内紹介制度の概要”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。
Required Skills:
Preferred Skills:
Job details
How this role compares
Computed from every other active Commercial & General Management role in our database, not just this employer's listings.
We currently track 233 comparable Commercial & General Management roles across 39 biopharma companies.
Salary context
27 of 233 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 233 comparable roles
+ 40 more countries
Seniority mix
118 of 233 peers have a known seniority level
Therapeutic area mix
27 of 233 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.