HR Specialist (Recruitment & Onboarding)

This role will report to the Team Lead, R/O Services APAC, UK-IE, MEA and North America overseeing Tier 1 HR functions such as case management and customer inquiry handling, data management, personnel administration, organization management, and vendor management.

Your Role:

Provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs focused on quality, timeliness, and responsiveness.

Collaborate with the country and regional stakeholders in the execution of HR services.

Work with the local HR Operations team based in different countries in North America in the sustained and smooth delivery of Recruitment and Onboarding activities

Work with HR Business Partners, Centers of Excellence stakeholders for Talent Development and Talent Acquisition to realize country-specific people priorities and align on program implementation as needed.

Proactively and accurately gather payroll and personnel-related information; create offer letters, and onboarding-related documentation

Maintain and administer employee information on HR systems, such as Employee Central and SAP

Actively partner and work with the Manager to achieve the agreed-upon performance and developmental objectives.

Gain guidance on opportunities for continuous improvement and work on constructive feedback.

Ensure that customer expectation are addressed professionally, effectively, and efficiently.

Demonstrate flexibility and adaptability to work schedule requirements and operation hours in order to fulfill real-time business requirements

Understanding and compliance with confidentiality requirements to perform HR activities due to the sensitive nature of the work, such as personnel data and sensitive information.

Mainly accountable in the administration of quality-oriented HR data through tools and systems usage in relation to requests from the business sectors and MGF HR organization. 

Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.

Seeks opportunities for continual improvement and drive for efficiencies. 

Who You Are:

More than 3+ years of experience in the same field

Understanding and experience in the use of HR systems and tools (i.e. Employee Central, MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).

Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).

Adequate experience in using MS Office applications.

Able to adapt to a fast-paced environment. 

Perform timely, accurately, and effectively to deliver with a constant and demanding workload. 

Create a good level of HR knowledge (Company policy and procedures, knowledge base articles, etc.) as required for the role.

Able to decide effectively in managing and resolving requests/issues (cases) raised by employees, managers and local HR in a quick and effective way and when to escalate to senior advisors/Regional Head.