HR Learning Services Specialist with German (Wrocław, Poland, Dolnoslaskie)

The position

Looking for a role where you can unfold your comprehensive administration expertise with focus on splendid customer experience and further innovative process development? If you call yourself a digital native, are good in communications and aiming for continuous improvements then HR Learning Services is your place to be!

Tasks & responsibilities

As an HR Learning Services Specialist, you are responsible for:

participating in the transition of HR Learning Services processes from Germany to Poland and supporting ramp-up activities, while ensuring high-quality service delivery, operational readiness, and compliance from day one;

providing end-to-end administrative processing and professional support in the area of HR Learning Services, in line with legal and operational agreements and other applicable arrangements;

independently managing the recurring Learning Services portfolio assigned to you, from training management and promotions to rollouts, while continuously identifying opportunities for improvement and enhancing the customer experience;

ensuring an excellent customer experience when advising customers and collaborating with stakeholders and other internal or external business partners, using your strong communication skills as well as your interpersonal and technical competencies, including when handling highly complex matters;

working effectively in a project environment and delivering against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), with a focus on continuous improvement.

About our future employee

You should speak German language min. on a C1 level and English language on min.B2 level. You have min. 2 years of professional experience in the HR services area (Learning operations/Events management would be an asset)

Additionally, we are looking for: 

higher education, min. bachelor's degree

familiarity with Power Automate or a strong interest in learning and working with process automation tools would be an asset

Distinct, empathy, team spirit, accountability, and service orientation

Experience in process optimization and project work together with an open networked mindset and great organizational skills

Expertise working with ServiceNow, Learning Management System (SAP), Learning Experience Platform (Degreed) and MS Office would be beneficial

At Boehringer Ingelheim, we are committed to fostering an inclusive workplace that values diversity in all its forms, including disability. Our accessible office environment and dedication to equal opportunities support every employee in reaching their full potential.