Healthcare Systems Partner
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About this opportunity
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Major Responsibilities
Patient Support & Affordability Programs (Project Management & Execution)
- End-to-End Project Management: Apply formal project management methodologies to oversee the full lifecycle of Patient Support Programs (PSPs), co-pay assistance, and access hubs, from initial scope definition and milestone mapping to field rollout and evaluation.
- Operational Rollout: Drive seamless execution across target healthcare accounts, ensuring clear timelines, risk mitigation plans, and stakeholder alignment at every phase.
- Access & Reimbursement Navigation: Partner with key vendors to streamline patient onboarding, prior authorization tracking, and adherence support.
- Data & KPI Governance: Establish dashboards to track operational metrics (e.g., time-to-treatment, enrollment conversion, adherence rates) and lead continuous improvement initiatives based on data insights.
Complex Vendor Management & Operational Oversight
- Vendor Operations & Oversight: Manage complex third-party vendor networks ensuring seamless operational integration.
- Service-Level Agreement Accountability: Monitor vendor performance against contractual Key Performance Indicators (KPIs); conduct regular business reviews and lead corrective action plans when standard thresholds are missed.
- Cross-Functional Workflow Alignment: Serve as the central operational integration point between third-party service providers, field teams, and internal cross-functional stakeholders (Legal, Compliance, Procurement).
- Vendor Onboarding & Risk Mitigation: Collaborate with Procurement and Legal on vendor selection, scope of work (SOW) drafting, audit readiness, and ongoing operational risk assessments.
Patient Engagement & Tailored Solutions (System Partnerships)
- Healthcare System Engagement: Engage hospital networks and patient organizations to map structural obstacles in patient access.
- Tailored Access Solutions: Co-create non-promotional, bespoke care-pathway solutions tailored to the unique operational and administrative needs of specific health systems or regional accounts.
- Patient Advocacy Collaboration: Build compliant, value-based partnerships with patient advocacy groups (PAGs) to gather unbranded patient feedback and integrate insights into future program iterations.
Compliance, Governance & Field Management
- Regulatory & PV Compliance: Ensure all vendor workflows and field engagement activities strictly adhere to local regulatory standards, pharmacovigilance (PV) / adverse event (AE) reporting protocols, data privacy laws (e.g., GDPR/HIPAA), and anti-bribery policies.
- Field Insight Loop: Capture and translate field challenges, vendor bottlenecks, and payer obstacles into actionable insights for the broader Market Access brand strategy.
Who you are
Required Education and Experience
- Bachelor’s degree in Life Sciences, Business Administration, Project Management, Healthcare Management, or Pharmacy (Master’s, PharmD, or PMP certification preferred).
- 3–5+ years of experience in the pharmaceutical or biotechnology sector within Market Access, Patient Support Services, Operations, or Health System Management.
- Proven track record in project management, specifically leading cross-functional health projects or launching complex field-based patient programs.
- Demonstrated expertise in managing complex, multi-vendor environments (e.g., hub providers, specialty distribution partners, digital patient solution.
Required Competencies and Skills
- Vendor Governance: Demonstrated ability to negotiate SOWs, hold third-party partners accountable to rigorous SLAs, and troubleshoot operational bottlenecks.
- Project Management Skills: Proficiency in project management frameworks, risk mitigation, resource scheduling, and cross-functional task tracking.
- Healthcare & Access Knowledge: In-depth understanding of local health systems, reimbursement channels, patient assistance models, and data privacy frameworks.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
Job details
How this role compares
Computed from every other active Market Access role in our database, not just this employer's listings.
We currently track 587 comparable Market Access roles across 85 biopharma companies.
Salary context
169 of 587 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 587 comparable roles
+ 49 more countries
Seniority mix
427 of 587 peers have a known seniority level
Therapeutic area mix
117 of 587 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Currently open similar roles
This posting is closed, but here are live openings closest to it -- ranked by similarity, not by how well you'd qualify for them.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.