Head of Total Rewards Operations Center

Your role:

As Head of Total Rewards Operations Center, you'll manage a team of 6 people responsible for providing administrative support for compensation and benefits processes, with a strong focus on customer service and process efficiency. Based in Wroclaw in a hybrid model (2 days in office), you'll be the single point of reference and escalation for HR operational issues. Your responsibilities include recruiting, training, delegating, monitoring, and evaluating your team's performance while developing their competencies. You'll provide administrative support and expertise to HR teams, manage global compensation and benefits projects, and support the implementation of global, regional, and country-specific policies and regulations as guided by HR leadership. You'll also ensure effective ongoing knowledge management of compensation and benefits operations and processes, driving continuous improvement across all areas.

Who you are:

You have 5+ years of experience in compensation and benefits administration, ideally in a shared services or global operations environment managing complex, multi-country processes.

Led and developed teams as a people manager, with proven ability to recruit, train, delegate, and motivate staff while maintaining high performance standards.

You're proficient in Employee Central (SAP SuccessFactors) or similar HR information systems, with hands-on experience managing compensation and benefits workflows.

You bring strong stakeholder management skills and a genuine commitment to delivering excellent customer service to internal HR partners.

You have a solid grasp of process improvement methodologies and can identify inefficiencies, design solutions, and drive implementation.

You possess strong analytical skills with a basic understanding of finance and IT systems, enabling you to bridge HR operations with other business functions.

You're detail-oriented, accurate, and naturally inclined to solve problems methodically, confidentiality and discretion are non-negotiable for you.

You communicate clearly in English (written and spoken) and bring a proactive, organized approach to managing competing priorities.