Head of IT EDP Data & Integration Operations (Manila, Philippines, National Capital Region (NCR))

The Position

Join our Global IT organization as the Head of Data & Integration Operations and play a pivotal leadership role within IT EDP Data & Integration. As a global leader, you will be responsible for driving operational excellence, delivering high-quality support services, and shaping the strategic direction of platform onboarding and support capabilities across a complex international landscape.

In this role, you will lead global support operations, foster strong stakeholder partnerships, and build high-performing teams that enable business success. You will drive continuous improvement, scalability, and service innovation while ensuring a reliable, secure, and customer-focused experience for users across the Americas, Europe, and APAC regions

Duties & Responsibilities:

Global Support Oversight: Manage 2nd level support for core platform components such us but not limited to: CI/CD Jenkins, GitHub, Atlassian, Datahub, Snowflake, Databricks, Collibra, Power BI, Tableau, Software Development and AI platforms…, ensuring timely and effective issue resolution across the Americas, EU, and APAC regions.

Training & Development: Collaborate with platform product teams to design and deliver impactful training programs that enhance user skills and platform adoption.

Stakeholder Collaboration: Build strong relationships and feedback loops with platform product teams and implementation partners to continuously improve our services.

Team Leadership: Inspire, coach, and develop a diverse team, guiding individuals in their career progression and fostering a collaborative, high-performance culture.

Strategic Direction: Define and execute the strategy for Platform Onboarding and Support services, adapting to evolving business needs and technology trends.

Cross-Functional Engagement: Interface with senior leaders to gather insights and drive the continuous growth and improvement of our services.

Operational Excellence Continuously optimize your delivery

Strengthen system stability, cybersecurity, and service quality to reduce incidents and downtime

Provide and deliver systems and processes that consistently work, providing a trustworthy base

Build scalable, automated solutions that enable innovation while maintaining robust operations

Business focus     Deliver business value at speed

Maximize business collaboration and partnership aligning talent and scope to the highest-impact activities

Prioritize initiatives that maximize value and stop or defer low-impact work

Drive and deliver value by balancing speed, high quality and innovation

Collaboration Collaborate to deliver value as One Team

Embed collaboration and learning in all our activities

Be a learning organization and continuously develop relevant technology and skillsets

Invest into people and leadership with a focus on collaboration

Requirements:

To be successful in this role, you should have:

Master’s degree (MBA, MSc, or equivalent) in IT or related field, with 8-10 years of relevant experience.

Minimum 5 years of people leadership experience in IT, preferably with globally distributed teams.

Proven background in support, training, or delivery of software solutions / products.

Experience in the Biotech or Pharmaceutical industry is a strong plus.

Solid understanding of GxP, Computer Systems Validation, regulatory requirements, and pharma compliance is highly desirable.

Exceptional interpersonal and stakeholder management skills.

Ability to communicate complex technical concepts to non-technical audiences.

Strong collaboration skills, working effectively across departments and with external partners.

Passion for coaching, developing talent, and fostering professional growth.

Continuous improvement mindset and a drive for operational excellence.

Required Skills

Customer Orientation     Identify and solve internal customers' needs

Operational excellence towards customers

Establish alliances and long-term relationships

Seek synergies with different areas

Create added-value strategies and proposals

Flexibility to different profiles

Navigating Change Adaptability and flexibility

Uncertainty management

Challenge the status quo

Curiosity and learning agility

Risk analysis and management

Continuous improvement

Strategic Vision Proactivity and initiative

Push to achieve better results

Resilience and management of frustration

Accountability

Leadership Lead and provide guidance to a decentralized global team

Mobilizing and inspiring

Motivate and develop the team

Delegate and promote autonomy

Conflict management

Goal Orientation Analytical thinking

Autonomy

Complex problem solving

Planning and organization

Impact and Influence Assertiveness

Active listening

Promote credibility, trust, and self-confidence

Influence and impact

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