About this opportunity
This role typically involves leading a team, managing projects, and ensuring smooth operation of all Global SAP ERP systems and their related processes. In the Sales topics you are responsible for providing state-of-the-art solutions and services for our customers. This includes assessing the implementations and following established processes to meet customer demands. You need to manager internal and external stakeholders alike and secure all processes are being followed for their deliverables.
Lead weekly or bi-monthly team meetings and guide team members in delivering towards KPIs. Ensuring project milestones are met, deliverables are completed on time, and risk management is effective. Act as a single point of contact of procurement operations area; Provides input for Optimization calls. Needs to be involved in identifying and implementing process improvements within the SD and SSC modules. Maintain key metrics for quality, efficiency and productivity for application support. Implement improvement projects to drive quality, productivity and efficiency. Continuous Improvement: own detailed trend analysis and reports regarding application
In this role we require an excellent knowledge of SAP Sales and the adjacent modules combined with a good understanding of associated O2C (Order to Cash) business processes integrated with ERP systems. Thus he/she should be in a position to consult business partners to find suitable and sustainable solutions to meet customer demands.
Responsibilities
Ensure customer satisfaction through proper solution design delivery and applications life cycle management while maintaining necessary internal (process, security) and external (GxP, GDPR, license) compliance.
Manage operational support projects and change initiatives through the project life cycle, ensuring delivery to required time, cost & quality.
Provide technical support and troubleshooting for data issues and incidents.
Support SAP Deployments, Acquisitions and Divestitures, Continuous Improvements projects
Job Functions:
Managing, Owning and Driving team in securing deliver of customer demands on time.
Good exposure on RFCs and ecommerce integration.
Strong exposure to integration technologies including EDI, IDOC, ALE, RFC, PI and Web-Services
Demonstrate capability to manage the team to use best practices for supporting SAP ERP Configurations in Order management for the business.
Proven ability to understand the Business Processes of the organization and the core application environments.
Ability to handle multiple tasks and adapt to changing priorities
Problem Management
Lead master plan and priorities toward ticket elimination and automation.
Proactively suggest possible solutions and propose an action plan for improvement to Senior Management.
Lead the resolution of critical or complex incidents including related crisis management when appropriate.
Change and Release Management
Establish documentation of current and target application architecture (incl. CMDB).
Establish and implement the Life Cycle Management plan for applications in scope.
Secure Change Management processes in line with relevant SOPs.
Drive team to follow existing release management processes within the organization.
Project Delivery
Guide team to lead technical design of applications/solutions in portfolio
Provide technical services and functional advice on the implementation of business applications
Provide functional/technical support to project teams
Who you are:
Education/Professional Experience
Bachelor/Master’s degree or equivalent in Computer Sciences and/or Business Administration
Experience in managing large SAP SD teams.
12+ years’ experience in software or applications services
6 years’ experience within an international environment
Must have experience of all life cycles of implementing an SAP SD Solution
Languages
English mandatory (written and spoken)
An additional language (German, Spanish or Portuguese) is an asset
Skills and Competencies
Strong interpersonal and organizational skills
Strong written and oral communication skills
Good problem-solving skills
Ability to make difficult decisions and act autonomously
Integration skills regarding the use of functionality within SAP SD
Knowledge in EDI and IDocs
Knowledge in Output determination
Good knowledge in the surrounding modules (LE, MM-PUR, MM-IM, FI, CO, GTS)
Basic knowledge in ABAP – development, exits, debugging, etc.
Basic knowledge in Archiving
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1167 comparable Information Technology roles across 74 biopharma companies.
Salary context
162 of 1167 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1167 comparable roles
+ 29 more countries
Seniority mix
667 of 1167 peers have a known seniority level
Therapeutic area mix
2 of 1167 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.