Global Serialization Technical Analyst (Ciudad de Mexico, Ciudad de México, MX, 01210)
About this opportunity
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We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Working Environment and Location
This position is based in Mexico City (Santa Fe area) and will require on-site work in a hybrid set up.
At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose and Scope
The Global Serialization Technical Analyst serves as the technical owner and subject matter expert for Astellas' global Level 4 serialization platform and integrations with the associated partner ecosystems. The role is responsible for ensuring the reliable, compliant, and secure operation of serialization services, supporting global regulatory obligations through system administration, incident management, integrations, validation activities, and continuous platform enhancement across internal and external partners.
Role and Responsibilities
Serve as the technical owner for secure, reliable, and compliant integrations between the global Level 4 (L4) serialization platform and external partners, including CMOs, 3PLs, regulatory authorities, and trading partners.
Collaborate closely with Serialisation Vendor support teams to manage incidents, service requests, and problem resolution activities, ensuring timely escalation and restoration of service for the L4 platform
Monitor, govern, and report service performance against established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), driving operational excellence and continuous service improvement.
Lead software lifecycle activities associated with new compliance requirements, system enhancements, and upgrades, including the authoring of impact assessments, test scripts and other GXP validation, documentation, and deployment in accordance with Astellas System Lifecycle and GxP standards.
Oversee the day-to-day administration and maintenance of the global serialization platform performed by our Serialisation Support vendor
Proactively identify, manage, and communicate system issues, risks, and service impacts, providing clear and timely updates to stakeholders during projects, enhancements, outages, and technical upgrades.
Act as the primary technical point of contact for production and quality environments, ensuring system availability, regulatory compliance, and business continuity for global serialization operations.
Essential Qualifications
Bachelor’s degree in Information Technology (IT) or Computer Science (CS).
Minimum of 5+ years demonstrated experience in the healthcare or pharma IT area
Excellent communication skills, both written and verbal English
Demonstrated experience working with business, non-technical business users
Able to support technical upgrade by conducting impact assessment, addressing any issues, support testing, and document changes per the System Life Cycle (SLC) processes in Astellas.
Ability to engage and manage critical problem and outage situations with high sense of urgency
Proven working knowledge in serialization system operation
Proven understanding of EMVS and/or DSCSA compliance
Benefits
Careers | Astellas
Why Astellas
We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks.
People who act with unwavering integrity and are deeply committed to making a tangible impact.
Learn more at Astellas.com
Our Organisational Values and Behaviours
Courage
Impact
Innovation
Integrity
Accountability
One Astellas
Outcome Focus
Sense of Urgency
Skills and Capabilities
Organizational Focus
Communications
Digital Systems
Analytical Techniques
Business Processes
Security Troubleshooting
Systems Troubleshooting
Job details
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