Global Sec Ops Incident Response Analyst (Warsaw, PL, 00-844)

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com .

Are you driven to make a real difference in the lives of patients? 

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Working Environment and Location

This position is based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence.

At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Purpose and Scope

Astellas is seeking an experienced Incident Analyst to support effective incident management across the organization. The role will be responsible for applying established incident and problem management processes, while developing effective reporting to identify service trends and potential risks. By proactively identifying emerging issues, the Incident Agent will recommend appropriate interventions to help prevent problems from impacting service levels and business operations.

Role and Responsibilities

Monitor and respond to IT incidents reported by users, systems, or automated monitoring tools.

Coordinate incident resolution teams, assigning roles and actions based on the severity and urgency of each incident.

Own and drive incidents through to resolution, leading technical and functional teams and ensuring effective collaboration and communication.

Follow established incident management processes and best practices, ensuring compliance with relevant IT policies and standards.

Escalate major incidents to senior management and key stakeholders, providing clear and regular updates throughout the resolution process.

Track and communicate incident progress, highlighting any risks, issues, or delays that could impact service restoration.

Ensure incidents are resolved in line with agreed Service Level Agreements (SLAs) and quality standards, and confirm satisfaction with the resolution.

Document incidents and resolutions, maintaining accurate records and identifying recurring trends, risks, and patterns.

Conduct post-incident reviews and lessons-learned sessions, identifying and implementing improvement actions to help prevent recurrence.

Evaluate and continuously improve incident management processes and tools, providing recommendations and feedback where appropriate.

Provide training and guidance to incident management teams and other IT colleagues on incident management practices and protocols.

Collaborate across IT teams and functions to ensure alignment and integration of IT services and processes.

Essential Qualifications

Strong cybersecurity incident response experience

Experience investigating security incidents in a corporate environment

Experience managing escalations and coordinating multiple stakeholders during incidents.

Ability to conduct or lead forensic investigations.

Experience owning incidents end-to-end.

Enough expertise to coach and train others.

Technical Knowledge:

Microsoft Security technologies.

CrowdStrike security solutions.

Security Operations / Incident Response tooling.

Soft Skills:

Strong communication skills

Ability to collaborate across different teams and regions

Confidence working with peers globally

Ability to explain technical incidents to different audiences

Structured thinking during high-pressure situations

Strong stakeholder management skills

Preferred Qualifications

CISSP

CISM

SANS certifications, particularly GFIH (GIAC Certified Forensic/Incident Handler) or similar incident response certifications

Why Astellas

Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.

Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.

Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.

A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Integrity, Innovation and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas’ , working with courage and a sense of urgency . We are outcome focused and consistently take accountability for our personal contribution.

Our Organisational Values and Behaviours

Integrity

Innovation

Impact

One Astellas

Accountability

Courage

Sense of Urgency

Outcome Focus

Skills and Capabilities

Organizational Focus

Digital Systems

Business Processes

Analytical Techniques

Communications

Benefits

Careers | Astellas

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.

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