Global Project Lead/Customer Service
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Supply Chain Deliver
Job Sub Function:
Deliver Excellence
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan
Job Description:
Global System Project Manager
Work with ERP Platform Transformation Global Team to define the project schedule and transition plan for Japan region
Lead Japan region cross functional team to complete key milestones of the project (Listing of impacted applications/work processes, Solution confirmation, BAT/UAT and System & Business cut over)
Lead process mapping & matching between next generation of ERP and existing work processes with cross functional team.
Lead the solution agreement process for Japan specific requirements with Global and Regional team to protect customer values with optimum investment in the new platform
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Transform Call Center to business growth driving organization to focus organization resource to sales creation activities (i.e. navigation of potential users to purchase)
Work with Call Center Manager to identify and drive out non value added tasks as well as automating those tasks to free up organization capacity for revenue creation projects/activities
Create revenue creation opportunities with commercial team through the navigation of potential users as customer/consumer front face
Order Management
Create projects with Commercial team to promote more customer orders on EDI platform versus fax and calls
Work with Manager to maintain order accuracy and introduce technology to improve vendor productivity of order management work
Required Skills:
Preferred Skills:
Job details
How this role compares
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We currently track 3432 comparable Manufacturing & CMC roles across 177 biopharma companies.
Salary context
816 of 3432 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
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Seniority mix
1535 of 3432 peers have a known seniority level
Therapeutic area mix
19 of 3432 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
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