Field Service Engineer - West London
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Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
As a Field Service Engineer, you will be the technical backbone of our Life Science business. Your role is crucial in ensuring our customers receive the highest quality service and support.
Here's a glimpse of your exciting responsibilities:
Installation & Commissioning: Expertly install and commission instrumentation, predominately lab water purification systems at various client sites, ensuring optimal performance from day one.
Maintenance & Servicing: Perform regular maintenance and servicing to keep systems running smoothly, preventing downtime, and ensuring reliability.
Repairs: Diagnose and repair any issues with precision and speed, minimizing disruptions for our clients
Validation: Validate and calibrate equipment to ensure compliance with industry standards and client specifications.
Customer Support: Provide exceptional support and training to customers, empowering them to utilise our systems to their full potential.
Travel: Enjoy a dynamic role with travel predominantly around the West London area, offering new challenges and experiences every day.
Who you are:
Minimimum HNC or equivalent, in either an Engineering or Scientific discipline.
Technical Expertise: 2+ years' experience in a hands on engineering role.
Problem Solving Skills: Ability to diagnose and troubleshoot issues efficiently.
Customer focus: Excellent communication skills and customer-centric approach.
Adaptability: Flexibility to travel and adapt to varying work environments.
Team Player: Collaborative mindset and the ability to work independently.
Experience: Previous field service experience is a plus, but not mandatory. Comprehensive training and onboarding will be provided.
Generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 3753 comparable Manufacturing & CMC roles across 173 biopharma companies.
Salary context
921 of 3753 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3753 comparable roles
+ 58 more countries
Seniority mix
1670 of 3753 peers have a known seniority level
Therapeutic area mix
24 of 3753 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.