Field Customer Engagement Partner - South Italy (Fixed Term)
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Pharmaceutical Sales
Job Sub Function:
Sales – Oncology/Hematology (Commission)
Job Category:
Professional
All Job Posting Locations:
Milano, Italy
Job Description:
Johnson & Johnson Innovative Medicine is seeking the best talent to join our team as Field Customer Engagement Partner, with a 12 months fixed term contract.
Responsibilities
Field Customer Engagement Partner’s key primary responsibility is to support key Commercial Strategic Imperatives for the JJIM Solid Oncology portfolio.
Role Purpose
The Field Customer Engagement Partner is responsible for enhancing the quality and impact of engagement with a defined group of healthcare professionals.
The role focuses on building trusted relationships, generating actionable insights, and supporting the consistent activation of disease education in close collaboration with cross-functional teams, in a compliant manner.
The role reports directly to the Product Manager, ensuring strong alignment between field and brand strategy
Key Responsibilities
1. Customer Engagement & KOL Management
Identify, develop, and maintain professional relationships with national and regional healthcare professionals (including KOLs)
Deliver structured, high-value interactions aligned with customer needs and portfolio priorities
Develop engagement plans and contribute to customer segmentation and targeting activities
Monitor customer perspectives on clinical practice and evolving treatment patterns, and provide structured feedback to internal stakeholders
Act as a key point of contact to ensure appropriate and compliant customer support
2. Disease Education & Narrative Activation
Support the consistent use and adaptation of approved disease education materials
Reinforce key scientific and educational messages during customer interactions, within compliance guidelines
Collaborate on the refinement of disease education approaches and materials based on field feedback
3. Educational Initiatives & Program Support
Support the identification and engagement of healthcare professionals for educational initiatives (e.g. speaker programs, advisory boards, training activities)
Contribute to the execution of approved educational programs and events
Provide feedback on program effectiveness to support continuous improvement
Collaborate with internal stakeholders to ensure scientific and compliance alignment
4. Cross-Functional Collaboration
Work closely with Marketing, Medical Affairs, and Sales teams to ensure a coordinated approach to customer engagement
Align, where appropriate, with Medical field roles (e.g. MSLs) on complementary activities with shared customers
Contribute to the translation of strategy into effective field execution
5. Strategic Contribution & Opportunity Identification
Identify opportunities to improve engagement quality within assigned geographies or customer segments
Support the identification of emerging stakeholders (e.g. future clinical leaders)
Contribute to the continuous evolution of customer engagement models and practices
Skills & Competencies
Strong interpersonal and communication skills
Ability to actively listen, interpret, and synthesize information
Analytical mindset with ability to translate insights into action
Cross-functional collaboration and stakeholder management
Sound judgment and adaptability in a dynamic environment
Understanding of compliance frameworks governing the pharmaceutical industry
Qualifications
Required
University degree ina scientific discipline
Experience in the pharmaceutical industry (e.g. field, marketing or related roles)
Fluency in English
Preferred
Experience in customer-facing or cross-functional roles
Master in pharma marketing is considered a plus
Additional Notes
Measured on engagement quality, coverage, frequency, and insight contribution.
Eligible for variable compensation (commission/bonus) linked to selected KPIs (e.g. engagement effectiveness, insight impact, contribution to brand activation).
Required Skills:
Preferred Skills:
Analytical Reasoning, Brand Marketing, Brand Positioning Strategy, Business Behavior, Coaching, Communication, Consulting, Customer Centricity, Customer Intelligence, Data Analysis, Data-Driven Decision Making, Data Savvy, Execution Focus, Financial Analysis, Innovation, Presentation Development, Problem Solving, Product Management, Product Strategies
Job details
How this role compares
Computed from every other active Sales role in our database, not just this employer's listings.
We currently track 4573 comparable Sales roles across 209 biopharma companies.
Salary context
936 of 4573 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 4573 comparable roles
+ 76 more countries
Seniority mix
1767 of 4573 peers have a known seniority level
Therapeutic area mix
1112 of 4573 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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