About this opportunity
Work Your Magic with us! Start your next chapter and join MilliporeSigma.
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role:
At MilliporeSigma, as a Field Service Engineer, you will be building customer rapport while providing top notch services to our customers. The position is based at our Bedford, MA location and when not in the field at customer sites, you will be in the Bedford, MA Repair Center working alongside the Repair Center staff completing the same duties in-house.
Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks.
Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
Accurate and detailed completion of Work Orders and related documentation.
Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
Maintain tools and test equipment in proper working order and calibration.
Submission of expense reports every two weeks for travel.
Assist with training other team members as needed.
This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally. Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate.
Physical Attributes:
Moving and/or lifting up to 60 lbs., with assistance
Standing, bending, stooping, climbing, sitting, and kneeling
Utilizing hand-eye coordination, manual dexterity
Who You Are
Minimum Qualifications:
High School Diploma or GED
2+ years of experience with the use of basic hand, power and electrical measuring tools
2+ years of experience in instrument or machinery maintenance
2+ years using standard computer applications (Microsoft Office suite)
2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)
Valid US Passport or ability to obtain prior to employment
Valid US State Driver’s license
Preferred Qualifications:
Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields
Ability and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks
1+ years Life Science/Pharma/Food & Beverage instrumentation experience
1+ years field service experience and/or field technician experience
Effective written and verbal communication skills
Aptitude and ability to handle difficult customers and situations
Pay Range for this position: $32.00 - $49.00/hour
The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here .
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Manufacturing & CMC role in our database, not just this employer's listings.
We currently track 3428 comparable Manufacturing & CMC roles across 175 biopharma companies.
Salary context
812 of 3428 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3428 comparable roles
+ 55 more countries
Seniority mix
1516 of 3428 peers have a known seniority level
Therapeutic area mix
22 of 3428 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.