Endpoint Management Specialist
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Title:
Endpoint Management Specialist
Company:
Ipsen Biopharm Ltd
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram .
Job Description:
Endpoint Management Specialist
Location: London, UK
Working Type: Hybrid Working
Summary & Purpose of the Position
The Global Workplace team is responsible for the operation, management, and continuous improvement of the company’s endpoint management platforms and technologies.
The ideal candidate will combine strong technical expertise with problem-solving skills and a customer-focused approach to deliver reliable, scalable, and secure endpoint solutions aligned with business objectives.
Main Responsibilities & Technical Competencies
Extensive experience in the implementation, administration and configuration of MECM.
Experience managing an OS image for large corporate environments, including deployment and knowledge of OSD & Autopilot.
Extensive experience in Software Distribution, Packaging, Patching & Imaging.
Working knowledge of Microsoft Intune, Azure VDI & Defender EDR.
Extensive experience in Mobile Device Management.
Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives.
Contribute to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
Direct the day-to-day operational responsibilities to IPSEN IT services partners.
Provide technical expertise, guidance and strategic recommendations to other IT groups.
Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to, reoccurrences.
Provide third-level technical support for core business applications. This often requires management and coordination of outside vendors and internal subject matter experts.
Resolve all tickets escalated from the service desk, including administrative activities, and provide a status report.
Knowledge & Experience
Essential
Endpoint management solutions: Microsoft Intune, JAMF, Apple Business Manager.
Endpoint Encryption: Microsoft BitLocker or other enterprise tools.
Enterprise Endpoint Security Solutions: Microsoft Defender EDR, McAfee, etc.
Microsoft Office 365 and Entra AD.
IT Asset Management: ServiceNow, Flexera, etc.
Microsoft PowerPoint, Project & Visio.
Enterprise-level knowledge of Microsoft operating systems, specifically Windows 11.
Knowledge of desktop virtualization and thin client technologies, including Azure VDI.
Scripting using WQL, SQL and PowerShell.
Preferred
Customer service focused with a professional and positive attitude.
Ensure the effective and timely implementation of all security standards provided by Global IT and Global Security.
Purchasing management experience.
Excellent oral and written communication skills.
Ideally, experience in contract management.
Confident in organizing own workload effectively, efficiently and independently.
Ability to deal with several tasks at once while maintaining high standards.
Ability to meet deadlines and prioritize a busy workload.
Education & Certifications
Essential
Technical certifications desired, including Microsoft Intune or Azure.
Preferred
Bachelor’s degree in Computer Science or a related field, or 5+ years of related experience.
Languages
Essential
English
Preferred
English
French
Working Environment
Hybrid Working, in line with the Ipsen Hybrid Working Policy.
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1625 comparable Information Technology roles across 96 biopharma companies.
Salary context
221 of 1625 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1625 comparable roles
+ 38 more countries
Seniority mix
958 of 1625 peers have a known seniority level
Therapeutic area mix
8 of 1625 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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How we calculate "similar"
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Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.