About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
End User Services – Specialist
Tu Rol
Como Especialista en Servicios a Usuarios, serás el primer punto de contacto para brindar soporte técnico en sitio a los colaboradores en Bogotá, dentro de un entorno farmacéutico. Atenderás incidentes de hardware y software, instalarás, configurarás, mantendrás y retirarás equipos, y gestionarás accesos, licencias y activos tecnológicos conforme a las políticas internas y los estándares de seguridad. Colaborarás con equipos globales para resolver temas de red, implementar actualizaciones y participar en iniciativas locales y regionales. Es una posición por contrato de un año con opción a renovación, ideal para recién egresados o profesionales con experiencia inicial en soporte a usuarios.
Quién Eres
Tienes una licenciatura concluida en Ingeniería de Sistemas, Informática o carrera afín. Recién egresados son bienvenidos.
Conoces Windows 10/11 y el entorno de Office 365.
Estás familiarizado con herramientas de gestión de dispositivos móviles como Airwatch o Intune.
Sabes instalar, configurar y dar mantenimiento a hardware y software, y tienes conocimientos básicos de redes y comunicaciones.
Tienes inglés intermedio para redactar tickets y sostener conversaciones técnicas básicas.
Eres organizado, proactivo y orientado al cliente, y te comunicas con claridad.
Trabajas bien en equipo y propones mejoras a los procesos de soporte.
Es deseable que tengas experiencia o prácticas en la industria farmacéutica.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1167 comparable Information Technology roles across 74 biopharma companies.
Salary context
162 of 1167 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1167 comparable roles
+ 29 more countries
Seniority mix
667 of 1167 peers have a known seniority level
Therapeutic area mix
2 of 1167 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.