Director, Strategy & Transformation

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at  www.abbvie.com . Follow @abbvie on  LinkedIn,   Facebook ,  Instagram ,  X  and  YouTube.

Job Description

OneHUB Strategy & Transformation Lead is accountable for making OneHUB’s vision a reality through executive oversight of the Transformation Office. Responsible for setting and executing the strategic roadmap, this role leads the innovation arm, steers operational and customer excellence, and directs the Project Management Office (PMO), as well as change management and communications. Partners cross-functionally to drive large-scale transformation, embed a culture of innovation, and ensure sustained business impact across all OneHUB operations.

Transformation Office & Strategic Direction

Set and manage the strategic direction and multi-year roadmap for OneHUB, covering operating model, transformation priorities, and enterprise integration

Oversee the central Transformation Office, orchestrating resources, capabilities, and execution toward business objectives

Lead enterprise assessments, business cases, and strategic analyses to support OneHUB decision-making

Align OneHUB operational strategy to AbbVie enterprise objectives

Innovation, Digital, and Automation Excellence

Own OneHUB’s Innovation function, identifying breakthrough opportunities and driving digital enablement across hubs and pillars

Identify and assess opportunities for innovation, automation, and digital enablement across OneHUB operations

Lead pilots and proof-of-concept initiatives in partnership with Operations, Data Excellence, and BTS (IT) teams

Support scaling of proven innovations into day-to-day operations

Build a sustainable innovation pipeline, cultivating a future-ready organization

Operational & Customer Excellence

Direct initiatives that enhance service delivery, process efficiency, and stakeholder satisfaction

Utilize customer insights to inform transformation priorities and operational improvements

Champion cross-pillar collaboration to enable an integrated customer experience

Project Management Office (PMO) Oversight

Lead OneHUB’s PMO to ensure disciplined planning, agile execution, and value realization of transformation programs, system implementations, and strategic initiatives

Establish governance, monitor milestones and budgets, and report progress to stakeholders

Change Management & Communications

Oversee change management plans to ensure successful adoption of new ways of working, operating models, and technology across all teams

Lead employee and enterprise communications related to OneHUB transformation, translating strategy into clear, actionable messaging

Monitor change readiness, address barriers, and sustain engagement throughout transformation cycles

Chief of Staff

Serves as a trusted strategic advisor to the OneHUB leadership team

Prepares executive-ready updates, meeting materials, and decision briefs to support leadership visibility and action

Identifies issues requiring leadership attention and prepares concise escalation summaries and recommendations

Drives alignment across cross-functional teams, removes blockers, and ensures timely follow-through on high-priority projects

Shapes priorities, identifies gaps, and connects short-term actions to long-term objectives for OneHUB

Represents leadership’s priorities and reinforces accountability across stakeholder groups

Qualifications

Experience Required

15+ years of experience leading enterprise strategy and transformation initiatives in complex, multi-layered organizations, ideally contact center organizations

Demonstrated experience in life sciences companies preferred

Proven ability to engage and influence senior stakeholders

Strong track record translating strategy into execution across operating model changes

Experience leading large-scale transformation preferred

CX-focused and experience leading programs with demonstrated KPI improvement

Education Required

Bachelor’s degree in business administration, strategy, engineering, or a related field required

Master’s degree (MBA or equivalent) preferred

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of thisposting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless anduntil paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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