Director, Software Product Management, LillyDirect Consumer

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work, but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

LillyDirect is an innovative, industry-first direct-to-patient e-commerce experience designed to improve access to care, reduce healthcare costs, and provide integrated support to people managing chronic disease. As we scale rapidly, delivering exceptional post-purchase consumer experiences is central to our mission.

We are seeking a visionary Senior Director, Software Product Management, LillyDirect Consumer to lead the strategy, development, and execution of our Consumer digital product portfolio in Silicon Valley, San Francisco Bay Area. This role is pivotal in shaping how customers experience LillyDirect, driving core KPIs across a consumer focused product portfolio. As a senior product leader, you will define and lead the strategies and roadmaps for consumer-focused digital products designed to reduce friction and build lasting consumer loyalty.

What You Will Do:

Product Strategy and Roadmap

Help define and implement a bold consumer product strategy, roadmaps, timelines, and requirements. Align product initiatives with consumer satisfaction goals and business outcomes, CSAT/NPS impact, and ensure consistent delivery across a portfolio of interconnected products. Have a strong voice across the LillyDirect Product team, ensuring that insights inform future strategy.

Team First Mentality

Embody a no-ego, team-first mentality in all interactions. Foster a collaborative culture that prioritizes shared success over individual recognition. Represent the product team with humility and integrity when engaging with business and ops collaborators, engineering, design and third party vendors.

Partnership Champion

Act as a strategic product partner to consumer operations leads, translating collective goals into a compelling product vision and actionable strategy. Collaborate closely with design and engineering to ensure solutions are grounded in consumer needs, are technically scalable, and aligned with the broader LillyDirect experience. Stay up to date on new technology and third-party solutions that augment our roadmap. Champion the voice of the consumer in every product decision, CSAT trends, and qualitative research to inform priorities.

User Experience and Design

Partner to understand end-to-end consumer journeys across consumer touchpoints, desktop, mobile web, app, chat, email, phone. Collaborate closely with Design and UXR, to ensure our UX is intuitive and designed as frictionless, anticipating needs before our customers do. Advocate for design quality and accessibility throughout the product lifecycle, and use data-driven insights to continuously reduce consumer friction and improve first-contact resolution rates.

Technical Collaboration and Standards

Partner with engineering leadership to assess architectural trade-offs. Establish technical standards and ensure scalable, modular solutions that can flex with product expansion.

Stakeholder Engagement and Thought Leadership

Build and maintain strong relationships with collaborators. Serve as the internal subject matter expert on consumer product best practices within e-commerce and direct-to-consumer models. Represent LillyDirect's consumer product vision in industry forums and contribute to thought leadership in customer experience.

Your Minimum Required Qualifications:

Bachelor's degree in Business, Computer Science, or related fields such as Information Technology

At least 12+ years of product management experience

Demonstrated experience in leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company

Extensive experience partnering and working with engineering teams

Experience evaluating third-party solutions and engaging with external vendors

What You Should Bring:

Proven track record of driving measurable impact in an e-commerce setting

Deep understanding of user experience principles and human-centered design

Industry recognition as a leader with vision in customer experience or e-commerce product management

Background in managing web and mobile app consumer experiences

Experience with modular platform design and shared services architecture within e-commerce ecosystems

Excellent communication and influence skills, including engagement with C-level executives and care operations leaders

Resilience and persistence in navigating ambiguity, overcoming obstacles, and driving progress in complex, fast-paced e-commerce environments

Exceptional leadership and critical thinking skills with strong eye for business and consumer empathy

Location & Work Flexibility

This role is based at our Silicon Valley Hub. We offer a flexible hybrid work model, with three days onsite and two days working remotely each week, supporting both collaboration and work‑life balance.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$163,500 - $270,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly