Director, Product & Delivery Community

ROLE SUMMARY

We are seeking an experienced Product & Delivery leader to strengthen Product Management, Customer Experience (CX), Delivery, and AI-native capabilities across Pfizer. As the Product & Delivery Community Lead, you will cultivate a global practitioner community that helps colleagues learn from one another, share emerging practices, and accelerate capability development across the enterprise. By translating strategic priorities into impactful programs, experiences, and communities, you will drive adoption, advance practitioner maturity, and help Pfizer scale what works.

You are a credible practitioner, skilled community builder, and experienced change leader who can engage senior leaders and frontline colleagues alike. You bring strong executive presence and use clear, compelling storytelling to foster understanding and commitment. Working through influence rather than authority, you will align diverse stakeholders and drive changes in standards, mindsets, and behaviors as part of Pfizer’s digital transformation.

In partnership with AI Platforms & Product Excellence leadership, you will execute capability-building programs, steward networks, interactive learning experiences, conferences, workshops, mentoring, and recognition initiatives. You will identify capability gaps, establish meaningful measures of engagement, adoption, and maturity, and use practitioner insights to continuously improve programs and scale emerging practices across Pfizer.

Operating across a complex global organization, you will connect practitioners across functions and geographies and coordinate enterprise-wide adoption efforts. Based at Pfizer’s New York headquarters, you will serve as a visible advocate for the practitioner community and a beacon of Product & Delivery Excellence across Pfizer.

ROLE RESPONSIBILITIES

Community Leadership & Operations: Lead the execution and day-to-day operation of the Product & Delivery Community with minimal oversight, including its governance, communications, annual programming, membership, and engagement cadences. Sustain a connected global network spanning disciplines, business units, and geographies.

Capability Building & Maturity Advancement: Design and scale learning pathways, mentoring networks, and upskilling that strengthen practitioner capability and accelerate adoption of Pfizer-native best practices. Partner with senior leaders to identify capability gaps and advance maturity over time.

Practice Evolution & Knowledge Management: Identify and socialize emerging practices, lessons learned, and spotlight internal innovations. Curate enterprise standards, playbooks, frameworks, and shared learning resources that help practitioners navigate complexity and improve outcomes.

Flagship Experiences & Community Advocacy: Serve as the Master of Ceremonies (MC) of the Product & Delivery Community and own its programming and colleague experience. Design and lead virtual conferences, in-person workshops, maintaining a high standard for content, storytelling, energy, and execution across every touchpoint.

Measurement & Business Impact: Own the community performance framework and success metrics. Measure engagement, capability growth, practice adoption, and organizational maturity, using insights to demonstrate impact, improve programming, and guide priorities and investments.

Matrix Leadership & Organizational Change: Lead a small team of direct reports and mobilize a distributed network of community leaders and Guild stewards. Build alignment, sponsorship, and adoption across the enterprise through practitioner credibility, executive presence, and influence rather than authority.

BASIC QUALIFICATIONS

Bachelor's degree, or comparable practical experience.

8+ years of experience in technology or a related discipline (or 7+ years with an MBA/MS, 5+ years with a PhD/JD).

Experience leading communities, capability building programs, center of excellence, or transformation programs

Skilled at influencing senior leaders and leading change through complex, matrixed organizations.

Experience designing and executing tech events, networking opportunities, workshops, or capability development programs.

Experience measuring community engagement, capability maturity, or organizational outcomes

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PREFERRED QUALIFICATIONS

MBA or master's degree.

Exceptional storyteller, community builder, and change agent who inspires others to adopt new ways of working.

Proven track record building and scaling practitioner communities, capability-building programs, or centers of excellence.

Strong executive presence and comfortable leading large-scale events, workshops, conferences, and leadership discussions.

Hands-on experience with Product Management, Customer Experience, Delivery, Agile, AI-enabled ways of working, or digital transformation.

Demonstrated ability to measure adoption, engagement, capability growth, and organizational impact.

Experience building influence across large, matrixed, global organizations.

Experience in biopharmaceuticals, healthcare, life sciences, or other regulated industries.

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.


This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.



Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on  Pfizer Careers .

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