Dir, US Meetings & Congresses (Boston, US)

About Servier

Servier in the U.S. is a Boston-based, commercial-stage biopharmaceutical company launched by Servier Group in 2018. As a privately held organization, Servier is uniquely positioned to advance cutting-edge science, tackle underserved therapeutic areas and make patients the focus of every strategic decision.

 

Role Summary

The Director, US Meetings & Congresses is a senior strategic and operational leader within the US Corporate Strategy, Development & Operations (CSDO) organization, reporting to the Senior Director, US Inline & Business Operations. This role is accountable for the operational planning, governance, and execution excellence of Servier’s US meetings and congress activities. The Director ensures that all events are delivered with consistency, high quality, and compliance, enabling Commercial and Medical teams to effectively execute their strategic objectives.

The Director will primarily collaborate with US leadership team members, Sales, Marketing, Medical, Learning and Development teams, and home office stakeholders. The successful candidate will have significant meetings, events, and congress operations planning expertise and be responsible for orchestrating high quality and impactful event outcomes.

Primary Responsibilities

Operational Strategy & Governance

Establish and lead a scalable operating model for U.S. meetings, events, and congress execution, aligned to enterprise standards and compliance requirements

Define and implement policies, SOPs, and governance frameworks to ensure consistency, high quality, and desired impact

Act as the primary point of accountability for operational planning integrity, risk mitigation, and execution readiness

Meetings Execution Leadership

Oversee end-to-end planning and execution of key meetings and events, including national sales meetings, leadership meetings, award trips, product launch events, and engagement focused employee events

Ensure all meetings are delivered against defined objectives, timelines, budgets, and quality standards

Drive standardized planning processes, tools, and templates to improve efficiency and repeatability

Congress Operations Planning & Delivery

Lead integrated operational planning for national and global US based congresses, ensuring alignment with strategic direction set by Medical and Commercial teams

Develop and manage comprehensive congress operational plans, including timelines, milestones, dependencies, and resource allocation

Oversee all logistics, including booth operations, production, material fulfillment, staffing coordination, and onsite execution

Coordinate cross-functional inputs (e.g., brand, medical, compliance, legal, procurement) into a unified execution plan

Proactively identify operational risks and ensure mitigation plans are in place

Ensure all congress-related activities adhere to HCP engagement, transparency reporting, and regulatory compliance requirements

Vendor & Agency Management

Lead selection, onboarding, and performance management of external agencies and meeting management partners

Establish clear scopes of work, service-level agreements, and performance metrics

Drive accountability for delivery excellence, innovation, and cost efficiency across vendors

Financial Stewardship

Own and manage meetings and congress operational budgets

Lead financial planning, forecasting, and reconciliation processes

Ensure disciplined cost management while maximizing operational value and experience quality

Cross-Functional Integration

Partner closely with US Leadership, Commercial, Medical Affairs, Compliance, Legal, and Procurement to ensure aligned execution

Clearly delineate roles and responsibilities between strategy owners and execution teams, ensuring effective collaboration

Lead cross-functional planning forums and execution reviews

Operational Excellence & Innovation

Drive continuous improvement initiatives focused on planning coordination, cost optimization, and enhanced attendee experience

Introduce innovative execution approaches, including hybrid/virtual capabilities and digital engagement tools

Team Leadership & Capability Building

Build, lead, and develop a high-performing operations team and extended vendor partner network

Foster a culture of accountability, operational rigor, and continuous improvement

Develop organizational capabilities in meeting and congress operations planning through coaching and best practice sharing

Performance Measurement & Insights

Define and track operational KPIs (e.g., execution quality, budget adherence, timelines, impact & satisfaction metrics)

Lead structured post-event reviews focused on operational performance and lessons learned

Deliver insights and recommendations to improve future execution and resource allocation

Education and Required Skills

Bachelor’s degree required; advanced degree or relevant certification (e.g., CMP) preferred, or equivalent experience preferred

10+ years of experience in pharmaceutical/biotech meetings, congress operations, or commercial operations

Demonstrated experience leading complex, multi-event operational portfolios in a highly regulated environment

Deep expertise in pharmaceutical meetings and congress operations planning and execution

Effective people leadership and coaching with the ability to develop and inspire high-performing teams

Strong knowledge of HCP compliance, transparency reporting, and regulatory requirements

Proven ability to translate cross-functional strategic inputs into detailed, executable operational plans

Strong vendor and budget management capabilities with a focus on efficiency and value delivery

Excellent cross-functional leadership and stakeholder alignment skills

Ability to lead through complexity, manage competing priorities, and ensure flawless execution

Travel and Location

Boston based hybrid role, reporting to the Seaport office at least 3 days per week

Travel estimated at 30% - 40%

 

Servier’s Commitment

Servier is committed to modeling diversity, equity, and inclusion within the industry. We are dedicated to fostering an environment that maintains equitable treatment for all and we welcome applicants who are passionate, committed, and innovative individuals. We encourage candidates to apply to our open roles as we are always willing to consider experiences and skills beyond what is listed in the job description.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range

The salary range for this role is $188-$227k. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Employees in this position are also eligible for Short-Term and Long-Term incentive programs. Servier also offers a competitive and comprehensive benefits package that includes benefits such as medical, dental, vision, flexible time off (Servier provides unlimited sick time and flex time, and does not accrue time off), 401(k), life and disability insurance, recognition programs among other great benefits (all benefits are subject to eligibility requirements).  For more information on our benefits, please visit this link .

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