About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role
Lead the planning, execution, tracking, and reporting of regional Customer Service projects, ensuring milestones and deliverables are completed on time.
Manage end-to-end initiatives focused on optimizing Customer Service processes, systems, and digital capabilities.
Coordinate project activities across multiple stakeholders, including Customer Service, Commercial, IT, and other business functions.
Serve as the primary liaison between regional Customer Service teams and project stakeholders, ensuring alignment, engagement, and effective collaboration.
Identify operational inefficiencies and support continuous improvement initiatives through process redesign, system enhancements, and the implementation of new technologies.
Gather and analyze business requirements, translating operational needs into actionable project plans and solutions.
Maintain project documentation, status reports, dashboards, RAID logs (Risks, Assumptions, Issues, and Dependencies), and risk mitigation plans.
Prepare and deliver project updates, executive presentations, and status reports for leadership and key stakeholders.
Act as a change agent by communicating project benefits, risks, dependencies, and implementation impacts across the organization.
Develop and coordinate business readiness and change management activities before and after project deployments.
Foster collaboration across regional and global teams to support successful project execution and sustainable adoption of new processes and technologies.
Who You Are
Bachelor’s degree in Business Administration, Engineering, Life Sciences, or a related field.
2-5 years of professional experience in project management, project coordination, operations, Customer Service, process improvement, or a related area.
Foundational knowledge of project management methodologies, including Waterfall and basic Agile principles.
Experience working with cross-functional teams and managing multiple stakeholders.
Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement.
Excellent communication, presentation, and stakeholder management skills.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.
Advanced English proficiency, both written and verbal.
Preferred Qualifications
Experience supporting digital transformation, operational excellence, or business improvement initiatives.
Familiarity with CRM and ERP platforms such as Salesforce, SAP, or similar systems.
Exposure to change management and business readiness activities.
Experience creating dashboards, project reports, and executive-level presentations.
Experience working in regional or global environments.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Data & Digital role in our database, not just this employer's listings.
We currently track 916 comparable Data & Digital roles across 90 biopharma companies.
Salary context
257 of 916 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 916 comparable roles
+ 38 more countries
Seniority mix
580 of 916 peers have a known seniority level
Therapeutic area mix
33 of 916 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Open in 4 locations
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.