Customer Experience (CX) Head, TA (Ingelheim, Germany, Rheinland-Pfalz)

The Position

Join our dynamic team at Boehringer Ingelheim as a Customer Experience (CX) Head, TA. In this pivotal role, you will be the strategic linchpin, leveraging data to enrich decision-making and uncovering new business opportunities within the TA. Working in close collaboration with the TA Head and a standing member of the Brand Team, you will drive customer-centric initiatives for Human Pharma Germany. If you're passionate about shaping customer experiences and have a knack for strategic thinking, we'd love to hear from you.

Tasks & responsibilities

As the primary point of contact, you will engage with the TA Head and Brand Team, acting as a strategic sparring partner.

You will be responsible for converting strategic and high-level tactical features into smaller, actionable user stories.

Strong capabilities for business case and LRR development by evaluating on-going operational requirement against existing resource and capabilities

Integral analytical support for OL, ACV and LTF planning process and preparations on a strategic level

Involvement in business cases and LRR development will be a key part of your role, as you evaluate ongoing operational requirements against existing resources and capabilities.

Overall management and leadership of 4-6 direct reports (incl people development) for the functional areas related to Project Management, Training & Development, Customer Insights & Forecasting, and Sales Force Effectiveness.

Establishing strategic and cooperative relationships with various functions within HP Business Operations and cross-functional teams will be a major part of your role.

You will serve as a liaison between various functions and groups (Brand Team, HP Operations Group Heads and Squad Leads), influencing stakeholders to improve productivity, manage necessary changes, and support key business projects.

Direct reporting line to Head of Human Pharma Operations, Human Pharma Germany.

Requirements

Doctoral degree (e.g., PhD, MD) and/or a Master's degree (e.g., MBA, MSc) or diploma degree

Possess experience in a leadership or people manager role, including in-depth knowledge of the German human pharmaceutical market

Exhibit excellent relationship-building skills and conflict management with above-average oral, written, and presentation skills

Demonstrate the ability to drive change, manage organizational transformations, and proactively implement innovation

Have experience in Commercial (Sales and/or Marketing), Training, Business Analyst roles.

Possess the ability to lead and steer different functions and can lead without authority within a TAs

Be capable of simplifying complex topics and providing clear actionable next steps.

Exhibit strength in being a solution-driven leader to address issues/challenges and lead the team to move forward together

Possess strong people management skills – inspires and develops growth for team members

As part of our commitment to transparency and fairness, salary information will be shared during the recruitment process. We also offer a comprehensive benefits and wellbeing package.

Applications from persons with severe disabilities are warmly welcomed. In cases of equal qualifications, such applicants will be given preferential consideration in the selection process.

Ready to contact us?

If you have any questions about the job posting or process - please contact our HR Direct Team, Tel: +49 (0) 6132 77-3330 or via mail: hr.de@boehringer-ingelheim.com

Recruitment process:

Step 1: Online application - The job posting is presumably online until 18.09.2026. We reserve the right to take the posting offline beforehand. Applications up to 11.09.2026 are guaranteed to be considered.

Step 2: Virtual meeting in the period from mid of September

Step 3: On-site interviews beginning of October

Please submit your application documents in English.

]]>