Commercial Operations Director (COD)

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”, a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Key Responsibilities:

Public Accounts

End to end ownership of entire public accounts (reimbursed business) across all Therapy areas

Drive inclusion of all products in reimbursement lists and formularies in an accelerated manner

Implement Tender strategy and filing, ensuring compliance with internal and external regulations

Lead national key accounts sales team across India to drive commercial objectives

Ensure collection of all due payments across the public account ecosystem

 

Market Access

Patient Assistance Program (PAP)

Develop PAP models for all existing and potential future products

Drive execution of BMS India PAPs, including simplifying processes and managing all vendors

Ensure PAPs are implemented in compliance with all internal SOPs and government requirements

Pricing

Implement and govern product-wise, SKU-wise pricing with India Leadership Team

Obtain necessary internal approvals and ensure compliance with external regulations

Develop pricing strategies to achieve commercial objectives

Coordinate all government matters on pricing e.g., TMR, GTE

Strategy

Develop access strategy – public and private – for all existing and potential future products

Ensure optimal life-cycle management for all existing and potential future products

 

Sales Force Effectiveness (SFE)

Develop and monitor KPIs to track and enhance the effectiveness of the sales team

Develop and implement the annual Sales Incentive Program

Gathering and interpret industry trends, therapy area insights, and customer feedback

Develop content and modules to drive sales team training and learning objectives

New Product Planning

Create business cases for commercializing new products

Develop innovative and relevant GTM models for these products

Obtain internal alignment and approvals to accelerate launch process

Business Operations

Support the smooth functioning of distributor operations (including appointment and deletion) with BUs

Support the demand forecasting and supply planning process with BUs, Supply Chain, Quality etc.

Explore avenues to expand commercialization footprint e.g., Neighboring markets, BD partnerships

Role requirements

Prior experience in leading the commercialization of Oncology products in India (Sales and / or Marketing)

Prior experience in leading or supporting the commercialization of (more the better): Public accounts; Market access; SFE; New Products; Business Operations

Prior experience in directly leading teams

Prior experience in working in Pharma MNCs in India (15+ years ideal)

Ability to drive results in a matrixed organization

Strong communicator and influencer

Intellectual curiosity and desire to learn at a rapid pace

Strategic thinker with strong commercial acumen and mature business judgment

Bachelor’s degree required; MBA or advanced degree preferred

Flexibility to travel for business as needed (e.g., 1-2 weeks per month)

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to  adastaffingsupport@bms.com . Visit  careers.bms.com/eeo-accessibility  to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information:  https://careers.bms.com/california-residents/

For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at  https://careers.bms.com/fraud-protection .

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at  TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1608207 : Commercial Operations Director (COD)