About this opportunity
Job Description Summary
-Generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc).
Job Description
Major accountabilities:
Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
Record and analyze all the information to help better customer knowledge and enhance customer experience -Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing.
Provide feedback on the efficiency of oriented processes to improve the customer experience.
Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
Management of returns due to expired and lack of rotation.
Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler.
Calculation of impact in the pharmacy.
Communication to the sales network and the pharmacy for its management.
Coordination of the implementation of the value proposition in the pharmacy.
Implementation of the multi-channel engagement plan with the pharmacy
Drive process excellence by understanding current ways of working and proactively identifying simplification opportunities that improve efficiency, accuracy, planning, and overall business performance.
Mindset with the ability to identify, prioritize, and execute high-impact business needs that accelerate sustainable business growth.
Excellent communication, stakeholder management, and collaboration skills
Key performance indicators:
Customer satisfaction: yearly survey result & multi rater feedback from stakeholders.
Compliance with order management deadlines.
Sandoz Financial Control Framework control results related to customer service transactions.
Minimum Requirements:
Work Experience:
Basic understanding of sales / commercial processes.
Skills:
Accounts Receivable.
Calls Handling.
Curiosity.
Customer Service.
Efficiency.
Installations (Computer Programs).
Microsoft Access.
Microsoft Excel.
Mobile Devices.
Relationship Building.
CRM.
Languages :
Croatian.
English.
Skills Desired
Accounts Receivable, Calls Handling, Curiosity, Customer Care, Customer Experience, Customer Relationship Management (CRM) Software, Customer Requirements, Customer Service, Efficiency, Installations (Computer Programs), Microsoft Access, Microsoft Excel, Mobile Devices, Relationship Building, Sales, Salesforce Crm
Job details
How this role compares
Computed from every other active Sales role in our database, not just this employer's listings.
We currently track 3283 comparable Sales roles across 192 biopharma companies.
Salary context
768 of 3283 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 3283 comparable roles
+ 68 more countries
Seniority mix
1346 of 3283 peers have a known seniority level
Therapeutic area mix
935 of 3283 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
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Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.