Clinical Systems Business Analyst
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Career Category
Information Systems
Job Description
Join our team at AMGEN Capability Center Portugal, number 1 company in Best Workplaces - https://www.greatplacetowork.pt/ - ranking in Portugal (category 201-500 employees) by the Great Place to Work Institute. We have a team of over 400 talented people and 40 different nationalities, diverse areas of expertise and professional experience that are shaping the future of healthcare. This is your chance to explore a world of opportunities in different areas such as Cybersecurity, Data & Analytics, Digital, Technology and Innovation, Finance, General & Admin, Human Resources, Regulatory Affairs and many more. In Lisbon's city center, our AMGEN office fosters innovation, excellence, and inspiration. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in
people’s lives.
Clinical Systems Business Analyst
LIVE
WHAT YOU WILL DO
This lead role will be part of Clinical Trial Management, Monitoring, and Engagement (CTMME) product team, supporting Veeva ClinOps suite of applications (Veeva CTMS etc). This role combines domain expertise and analytical skills to gather, refine, and document business requirements, including user stories, business process maps, and test plans.
Collaborating closely with developers, Product Managers, and business stakeholders, the analyst ensures technical requirements are well-defined, enabling accurate planning, estimation, and delivery of high-quality software solutions. Responsibilities also include sourcing and integrating data, ensuring its accuracy and alignment with regulatory needs, and developing test cases to validate system implementation.
In addition to requirements analysis, this role emphasizes understanding how businesses create, consume, and make decisions using data in the context of their processes. With a proactive approach to problem-solving and collaboration, this role ensures all the business requirements are captured and appropriately reflected in the subsequent documentation (technical/functional requirements, test cases etc), and in the final delivery.
Roles & Responsibilities:
Collaborate with System Architects and Product Managers to manage business analysis activities
Work as a technical SME, supporting Veeva ClinOps suite of applications
Lead activities to capture the voice of the customer to define business processes and product needs
Developing business cases to communicate and request funds for digital innovation opportunities, including the scope, timeline, and resources vital to achieving successful outcomes.
Collaborate with Product Management, vendor, and business partners to analyze and document impact of Veeva version upgrade releases and refine the Product backlog
Ensure non-functional requirements are included and prioritized in the Product and Release Backlogs
Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog
Partnering with business counterparts, Technical Product Owner and other members of the product team to deliver solutions
Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
Partnering with Partner Services, Architecture, CDT and other Amgen IT teams on continual systems delivery improvements
Develop and execute effective product demonstrations for internal and external stakeholders
Maintain accurate documentation of configurations, processes, and changes
WIN
WHAT WE EXPECT OF YOU
Basic Qualifications and Experience:
Doctorate Degree OR
Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR
Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field OR
Diploma with 10 - 12 years of experience in Computer Science, IT or related field
Must-Have Skills:
Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology
Experience with SAFe Framework and Agile software development methodologies
Experience with Veeva ClinOps suite of applications
Excellent communication skills and the ability to interface with senior leadership with confidence and clarity
Experience in writing requirements for development of modern web application
Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA
Good-to-Have Skills:
Demonstrated expertise in a scientific domain area and related technology needs
Understanding of scientific software systems strategy, governance, and infrastructure
Experience with Veeva Risk based validation tool
Technical thought leadership
Able to communicate technical or complex subject matters in business terms
Jira Align experience
Experience of DevOps, Continuous Integration, and Continuous Delivery methodology
SAFe for Teams certification (preferred)
Soft Skills:
Able to work under minimal supervision
Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work
Excellent analytical and gap/fit assessment skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Strong presentation and public speaking skills
THRIVE
WHAT YOU CAN EXPECT OF US
Vast opportunities to learn, develop, and move up and across our global organization.
A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
APPLY NOW
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
. Salary Range
50 417,75 EUR - 68 212,25 EUR
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1649 comparable Information Technology roles across 98 biopharma companies.
Salary context
226 of 1649 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1649 comparable roles
+ 38 more countries
Seniority mix
980 of 1649 peers have a known seniority level
Therapeutic area mix
9 of 1649 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.