Cell Therapy Account Manager

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

The Cell Therapy Account Manager (CTAM) has primary responsibility for developing the relationship with Kite’s Authorized Treatment Centers (ATCs) in Taiwan and serves as the ATC’s primary point of contact with Kite. In this role, the CTAM is responsible for driving appropriate utilization of Kite’s CAR T therapies within the account and ensuring the delivery of a seamless customer experience. To accomplish these goals, the CTAM will cultivate strong relationships with account stakeholders, coordinate all of Kite’s activities within the ATC, develop strategic account plans and communicate the value of CAR T therapy to key account stakeholders. This position is field based and reports to the Business Unit Director.

Everyone at Kite is grounded by one common goal – curing cancer. We are at the forefront of immunotherapy and engineered T cell therapy. Our personalized approach is what sets us apart. Unlike traditional pharmaceutical manufacturing, our therapies are not created on an assembly line. With CAR T-cell therapy, we are reengineering a patient’s own immune cells to fight cancer, one patient at a time. We also are entering a pivotal time in our history with multiple planned launches and evolving competitive dynamics on a global scale. That means a fast moving, constantly changing environment and innovative culture, where we make discoveries every day – discoveries that include our own capabilities and our individual potential.

Key Responsibilities

Develop Kite’s relationship with account

Build and maintain account profile for each aligned ATC

Develop significant business relationships with senior account level leadership (including C Suite), Thought Leaders (TLs) and other decision makers / key stakeholders

Serve as primary point of contact for the ATC and collaborate with Kite colleagues to create a streamlined, organized interface

Identify and understand the needs of account stakeholders and collaborate with Kite cross-functional colleagues (e.g. Market Access, Marketing, Medical Affairs, Quality) to find or develop solutions

Manage day-to-day operations within account, including:

Coordinate all Kite operational activities (e.g. site qualification, site setup, patient treatment)

Manage compliance-related activities (e.g. periodic audits)

Provide clinical instruction and Risk Minimization Materials (RMM) to clinical staff (e.g. AE Management Guide, Product Insert [PI])

Oversee activities in patient treatment areas to ensure Chain of Identify (COI) per SOP protocols

Drive appropriate utilization within account

Drive performance of Kite’s therapies within account and develop and execute strategic account plans

Working in close collaboration with Marketing and Medical Affairs, routinely meet with targeted stakeholders to educate on the use of Kite’s therapies and communicate the latest approved messaging and clinical data

Maintain clinical expertise and knowledge in basic principles of Hematology, Immunology, Non-Hodgkin's Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation

Support key Kite strategic activities in Taiwan

Provide cross-functional colleagues (e.g Medical Affairs, Marketing, Market Access) with appropriate feedback and insights from interactions with healthcare professionals (HCPs)

Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs

Facilitate and provide timely feedback to appropriate Kite management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities

Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with regional and national initiatives

Operate in compliance with all laws, regulations and policies that govern the conduct of Kite activities

Basic Qualifications

Demonstrated record of successful account management in large accounts (direct or indirect line leadership experience) and strong brand differentiation skills

Deep clinical expertise in hematology / oncology disease and understanding of treatment landscape (at least 5 - 7 years of experience)

Good understanding and knowledge of hematology/oncology ecosystem in Taiwan

Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Kite policies

Science background is preferred

Travelling may be required but on a minimal level

Preferred Qualification

Minimum Bachelor’s degree

Demonstrated record of successful Hem/Oncology Account Management

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.