Associate System Engineer
We couldn't confirm this posting on Merck KGaA's site in our latest checks -- see current similar openings below.
About this opportunity
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Your Role:
As a Service Desk Analyst, you are the first point of contact for users experiencing technical issues across the organization. In this role, you capture and log user issues, categorize and prioritize tickets, and resolve them using prescribed solutions or escalate as required. You ensure timely and accurate updates to users, monitor ticket progress throughout the lifecycle, and contribute to knowledge base improvements, KPI and SLA adherence, and seamless shift handovers.
Who You Are:
2 to 4 years of experience in IT, Customer Support, or a related domain.
Graduate degree, preferably in Computer Science or a related field.
Strong proficiency in English, both verbal and written.
Solid written and verbal communication skills, with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) and hands-on experience in customer interactions and troubleshooting.
ITIL knowledge, familiarity with Windows environments and networking fundamentals, and experience with service management tools such as ServiceNow, Jira, BMC Remedy, or equivalent platforms.
Practical background in IT Service Desk, Helpdesk, or Technical Support functions.
Hands-on experience across the end-to-end ticket lifecycle, including receipt, logging, prioritization, categorization, remote resolution, and closure.
Proven ability to adhere to SLAs and KPIs, participate in shift handovers, and support cross-shift continuity.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 212 comparable Associate Information Technology roles across 41 biopharma companies.
Salary context
31 of 212 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 212 comparable roles
+ 13 more countries
Seniority mix
212 of 212 peers have a known seniority level
Therapeutic area mix
0 of 212 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
No peers with a known therapeutic area yet.
Currently open similar roles
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.