Associate Director, Regional Integrated Facilities Management & Vendor Contract Management, USA

Purpose of the role:

This role provides enterprise leadership and accountability for CSL’s global strategy execution for Integrated Facility Management (IFM) and outsourced engineering services in US region.

The position is responsible for ensuring CSL’s regional IFM and outsourced engineering services are strategically aligned, cost-optimized, and operationally resilient, enabling business growth while maintaining best-in-class service delivery and risk management.

The position covers the regional US portfolio of 300+ sites, third-party logistics locations, and oversees major engineering service programs supported through external providers.

The Associate Director will:

Implement global IFM strategy across all sites (hard and soft services) via structured and best industry standards

Act as a coach to Site/Hubs IFM Leaders and contribute to a mindset change program

Lead external service provider ecosystem and governance

Elevate service quality, operational performance, and user experience

Define and ensure delivery against SLAs, KPIs, and compliance standards

Enable enterprise growth through service excellence

Act as escalation point for critical operational and supplier issues

Main Responsibilities and Accountabilities:

·          Supplier relationship management with the chosen Global IFM Partners and ensure the service that our partners deliver meets expectations; maintain strong positive relationships with them to achieve integrated seamless facilities-related projects and service delivery.

·          Seek continuous improvement and outstanding services for both Hard and Soft Services including application of digitalization innovations and monitor implementation in both Partners and CSL organization. Ensure delivery against SLAs, KPIs, compliance standards, and contractual obligations.

·          Ensure that our Global IFM Partners follow contractual obligations, scope of work and key performance indicators. Accountable for service delivery and escalations. Manage the interface with internal stakeholders.

·          Drive initiatives to ensure global standardization across services in the IFM scope

“Leader as a Coach” with colleagues: Facility Heads of different CSL Locations (Hubs and Production Sites). Maintain strong relationships/reporting/networking with respective senior stakeholders in different CSL locations

·          Foster a culture of continuous improvement by focusing on operational efficiency and the elimination of “non-value added” activities.

·          Provide a positive and equitable working environment emphasizing the CSL Values: Customer Focus, Innovation, Integrity, Collaboration, and Superior Performance.

·          Complies with requirements from CSL Behring’s Safety Program, including Health and Safety mandates and OSHA requirements.

·          Completes any other duties/responsibilities assigned by senior management.

Position Qualifications and Experience Requirements:

Education

BA/BS degree. · Master’s degree in business administration, Tech or relevant field (preferred)

Experience

·          Experience negotiating, implementing, transitioning, stabilizing and then transforming Global IFM Services.

·          Minimum of 5 years’ experience in IFM Management in Life Sciences Industry at US country level

·          Experience of setting direction and driving alignment across a global organization

·          Exceptional communication, influencing, and stakeholder engagement skills

·          Ability to lead in complex, fast-changing environment

·          Previous experience with implementing digitalization and sustainability initiatives in FM operations and SAP tools is very encouraged.

Competencies

·          Sets direction and drives alignment across a regional IFM organization

·          Balances long-term strategy with disciplined execution driving best suitable deals across IFM and Site Services domains

·          Achieves measurable outcomes and sustained performance improvement

·          Makes complex, high-impact decisions with speed and rigor

·          Drives new ways of working and continuous improvement

·          Engages and aligns senior stakeholders across the enterprise in the region · Leads regional IFM transformation effectively

·          Strong financial, analytical, and strategic decision-making capabilities

·          Strategic approach and ability to make tough decisions under pressure

·          Ability to build and present business cases at executive level

·          Can prioritize, lead and empower local teams and interface regularly and easily with senior management and partners

·          Willingness to travel across the region (20%)

·          Proficient English.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .

 

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL .

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

 

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement .