Associate Director, Data Operations - Patient Services
About this opportunity
Company Description
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.
Job Description
The Associate Director, APS Data Operations provides strategic and operational leadership for patient services, copay and affordability, specialty pharmacy, hub, and related data operations. This role ensures trusted, timely, compliant, and business-ready data through effective acquisition, integration, quality management, anonymization, vendor oversight, launch readiness, and continuous improvement.
The role leads technical workstreams and contributes to program outcomes by developing actionable methods and analyses, collaborating with cross-functional partners to integrate technical solutions throughout the lifecycle, and advising on complex technical decisions and risks.
Responsibilities
Lead end-to-end data operations for patient services, copay and affordability programs, specialty pharmacy, hubs, patient engagement, and related commercial data domains.
Lead technical workstreams and deliver high-quality technical outputs for complex projects and programs. Define and validate methods, document results and key assumptions, ensure adherence to applicable standards and controls, and communicate technical progress, impacts, risks, and recommended mitigations to project leads and stakeholders.
Oversee onboarding, validation, reconciliation, monitoring, and delivery of internal and external data sources.
Implement and monitor data lifecycle and quality processes to maintain data accuracy and consistency.
Develop and maintain metadata documentation to improve data accessibility and usability.
Conduct data lifecycle management activities, including data retention, archival, and disposal.
Identify and resolve data management issues and recommend process improvements that enhance efficiency, quality, and scalability.
Ensure anonymized and privacy-preserving data assets are delivered accurately, securely, and on time for analytics, reporting, patient journey measurement, and operational decision-making.
Partner with cross-functional business and technical teams to integrate solutions throughout the data lifecycle and advise on complex technical decisions and risks.
Partner with BTS, Privacy, Legal, Compliance, Information Security, and Data Governance to implement appropriate data access, anonymization, retention, security, and handling controls.
Lead operational governance for data vendors and service providers, including service levels, issue escalation, contracts, budgets, and performance improvement.
Lead data readiness for product launches, program expansions, and vendor transitions, including requirements, testing, controls, support procedures, and risk mitigation.
Identify and implement automation and AI-enabled monitoring opportunities that improve data quality, efficiency, and operational capacity.
Lead and develop employees, contractors, and partner resources, and communicate performance, risks, decisions, and recommendations to senior stakeholders.
Qualifications
Bachelor's degree in Information Systems, Data Management, Computer Science, Engineering, Business Analytics, Healthcare Administration, or a related field required; advanced degree preferred.
Minimum of 10 years of professional experience, including at least 5 years in data operations, data acquisition, data integration, data quality, analytics operations, or a related discipline.
Demonstrated experience leading technical workstreams, developing actionable methods and analyses, and delivering technical outputs for complex projects or programs.
Ability to define and validate analytical or technical methods, document results and assumptions, apply standards and controls, and communicate technical progress, impacts, and risk mitigations.
Experience implementing data lifecycle and quality processes, maintaining metadata documentation, and managing retention, archival, and disposal activities.
Experience leading complex, cross-functional data initiatives and integrating technical solutions throughout the lifecycle in a regulated environment.
Experience with healthcare, patient services, copay or affordability, specialty pharmacy, hub, claims, enrollment, engagement, or related data.
Strong understanding of data integration, data quality management, anonymization and privacy-preserving practices, operational controls, metadata, and issue management.
Experience managing vendors, contracts, budgets, service levels, and geographically distributed resources.
Working knowledge of SQL, relational databases, cloud data platforms, data integration patterns, and modern monitoring tools.
Demonstrated people leadership, executive communication, and ability to advise stakeholders on complex technical decisions and risks.
Pharmaceutical or life sciences industry experience preferred.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
Job details
How this role compares
Computed from every other active Data & Digital role in our database, not just this employer's listings.
We currently track 337 comparable Associate Director Data & Digital roles across 65 biopharma companies.
Salary context
101 of 337 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 337 comparable roles
+ 29 more countries
Seniority mix
337 of 337 peers have a known seniority level
Therapeutic area mix
19 of 337 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
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How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.