Assoc. Director, Field Operations (Veeva CRM)

Who We Are:

Neurocrine Biosciences is a leading biopharmaceutical company with a simple purpose: to relieve suffering for people with great needs. We are dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders. The company's diverse portfolio includes FDA-approved treatments for tardive dyskinesia, chorea associated with Huntington's disease, classic congenital adrenal hyperplasia, hyperphagia in Prader-Willi syndrome, endometriosis* and uterine fibroids*, as well as a robust pipeline including multiple compounds in mid- to late-phase clinical development across our core therapeutic areas. For more than three decades, we have applied our unique insight into neuroscience and the interconnections between brain and body systems to treat complex conditions. We relentlessly pursue medicines to ease the burden of debilitating diseases and disorders, because you deserve brave science. For more information, visit  neurocrine.com , and follow the company on  LinkedIn ,  X , Facebook and YouTube . ( *in collaboration with AbbVie )

At Neurocrine, strong leadership drives both business results and team success. We look for leaders who think strategically, anticipate what’s ahead and set clear direction, while building and empowering high-performing teams. Successful leaders foster an environment where people are motivated to do their best work and deliver meaningful, measurable impact through sound decision-making and accountability.

 About the Role:

Responsible for managing the Company’s Customer Relationship Management (CRM) and Veeva/VeevaVault applications for field teams, as well as other user groups within the company as needed. Oversees development and implementation of various updates to Neurocrine’s CRM platform to improve field team productivity, effectiveness and ensure compliance. Partner with leadership across various departments; Field Sales, Market Access, Medical Affairs, Marketing, Marketing Operations, IT, and other areas to manage and maintain Neurocrine’s CRM system. _

Your Contributions (include, but are not limited to):

Serves as business owner for the field and internal teams regarding Neurocrine’s CRM platform and Veeva/VeevaVault pharmaceutical and life sciences industry application and related data

Leads development of Neurocrine’s VEEVA CRM Policies for all relevant field teams

Oversees tactical implementation of all aspects of Veeva Vault CRM modules, such as Veeva Events, Account Management, Suggestions, etc.

Partners closely with the field commercial teams, Field Leadership, Marketing, and Marketing Operations to manage the functioning of the CRM system

Partners closely with Neurocrine speaker program vendors to support P2P program logistics (enter and closing programs) through VEEVA Events

Schedules quarterly meeting planning with cross-functional departments to ensures all aspects of assigned areas are aligned to the needs of the users and the overall corporate direction/strategy/goals

Oversees development and implementation of VEEVA CRM initiatives, product sampling, and VEEVA Events through direct report(s)

Contributes to the Field Operations/Systems field user team discussions to collect input on current tools/reports and apply feedback to future solutions.

Leads all aspects of Veeva architecture and design, data cleanliness/integrity, process building, testing, and deploying new processes

Proactively identifies, recommends and executes modifications to optimize Veeva systems, including ensuring that configuration changes in Veeva and related systems adhere to Neurocrine’s compliance policy

Leads all process improvement initiatives related to CRM functionality, customer data, and reporting

Leads implementation of VEEVA’s Next Best Action for all relevant field teams

Partners with Data Management team to ensure smooth processes between Data Warehouse and downsrteam VEEVA tools

Identifies and manages change requests and dashboards/reporting

Establishes scripts and coordinates/schedules User Acceptance Testing (UAT) with relevant field users

Provide analytics on activity level data in Veeva and related systems, such as speaker programs, calls and adhoc field initiatives reports, and may be required to provide reports or analytics to leadership

Establishes and nurtures relationships with key vendors who work on and/or integrates with Veeva or related Veeva systems

Oversees all aspects of user security and licenses within the Veeva systems such as profiles, roles, permissions, and sharing rules

Proactively identifies and communicates system changes and updates to effected parties in advance of the changes

Other duties as assigned

Requirements:

Bachelor's degree in Finance, Marketing, or related field AND 12+ years of sales operations experience within the biotechnology/pharmaceutical industry with significant portion working in sales incentive compensation. Previous managerial / functional management experience also required. OR

Master's Degree or MBA strongly preferred AND 8+ years of experience as noted above

Proven experience working within a commercial/sales environment in a Pharmaceutical or Biotech company

Strong background in project management

Experience leading teams and/or having direct reports

Demonstrated experience in identifying business process improvements, developing and executing improvement plan, developing and conducting training using various modes of delivery

Proven ability to manage multiple projects simultaneously with time sensitive deadlines

Experience leading projects effectively with multiple departments/stakeholders in a pharmaceutical company such as, but not limited to, multiple field teams, marketing, marketing operations, field operations, IT, commercial operations, and compliance/legal

Strong analytical and problem-solving skills, with a solid process orientation

Strong familiarity with database architecture and back end of commercial systems

Extensive knowledge of Veeva/Salesforce.com and related systems (such as Veeva Vault)

Demonstrated initiative to identify problems, issues and symptoms within the assigned area of responsibility. Able to apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, and translation of solutions to business value

Experience managing vendors of biopharma commercial systems and sales force analytics capabilities

Strong budget management skills

Advanced computer skills (including Microsoft PowerPoint, Excel, Word)

Requires broad understanding of the processes, procedures and systems used to accomplish the team’s work and familiarity with the underlying concepts in other disciplines within the function

Applies in-depth understanding of how own discipline integrates within the function and understands contribution to Neurocrine's achievement of business objectives

Excellent interpersonal and communication skills

Develops alternative solutions.

Ability to meet critical deadlines

Gathers and analyzes information skillfully

Makes timely decisions, exhibiting sound and accurate judgment. Ability to support and explain reasoning for decisions. Includes appropriate people in decision-making process

Ability to identify and resolve problems in a timely manner

Ability to gather and analyze information skillfully

Ability to develop alternative solutions and meet critical deadlines

Excellent interpersonal and communication skills

Requires a high level of computer proficiency, excellent communication skills and the ability to work in a team environment with changing priorities

Influence, motivate and collaborate with key business partners and stakeholders across levels

#LI-OB1

Neurocrine Biosciences is an EEO/Disability/Vets employer.

We are committed to building a workplace of belonging, respect, and empowerment , and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.

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The annual base salary we reasonably expect to pay is $171,800.00-$235,000.00. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. In addition, this position offers an annual bonus with a target of 30% of the earned base salary and eligibility to participate in our equity based long term incentive program. Benefits offered include a retirement savings plan (with company match), paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage in accordance with the terms and conditions of the applicable plans.