Medical Information Customer Experience Specialist- CDD de 12 mois
About this opportunity
Mission:
Providing Medical Information about Pfizer medications to healthcare professionals and consumers.
The candidate must be located in Paris area, France.
Duties will include:
The Medical Information Customer Experience Specialist (MICES) provides technical and medical information with high degree of quality customer service in the local language.
Researching and preparing responses for health care professionals and members of the public. Working with cross functional teams across the region in a diverse team and dynamic environment
Frontline Medical Information Request Management:
Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events and product quality
complaints as well as process fulfillment.
Provide response in customer’s local language using approved resources in English.
Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Manager and relevant MI colleagues.
Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
May be required to provide training and support to other team members.
Requirements:
Pharmacy degree required
Fluent English (C1) and native French.
Experience in customer service : At least 2 years of experience in medical information.
Work Location Assignment: Flexible - Remote work is possible (except during probation period) - 12 days per month
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Égalité des chances & Emploi
Nous croyons que des équipes diversifiées et inclusives sont essentielles à la réussite d'une entreprise. En tant qu'employeur, Pfizer s'engage à valoriser la diversité et l’inclusion sous toutes ses formes. Cette diversité se reflète également à travers les patients et les communautés que nous servons. Ensemble, continuons à bâtir une culture qui encourage, soutient et responsabilise nos employés.
Handicap & Inclusion
Notre mission est de libérer le potentiel de nos collaborateurs et nous sommes fiers d'être un employeur inclusif pour les personnes handicapées, garantissant ainsi l'égalité des chances en matière d'emploi pour tous les candidats. Nous vous encourageons à donner le meilleur de vous-même en sachant que nous apporterons tous les ajustements raisonnables pour soutenir votre candidature et votre carrière future. Votre expérience avec Pfizer commence ici !

Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.


Pour mieux comprendre les usages autorisés et interdits de l’intelligence artificielle tout au long du processus de recrutement, nous vous invitons à consulter nos bonnes pratiques dédiées à l’utilisation de l’IA par les candidats sur Pfizer Careers .

Medical
Job details
How this role compares
Computed from every other active Medical Affairs role in our database, not just this employer's listings.
We currently track 924 comparable Medical Affairs roles across 129 biopharma companies.
Salary context
175 of 924 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 924 comparable roles
+ 52 more countries
Seniority mix
502 of 924 peers have a known seniority level
Therapeutic area mix
326 of 924 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
Matched on job function only -- seniority, specialty, and location weren't confirmed as aligned.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.