Specialist CRM Software Engineer
About this opportunity
Career Category
Information Systems
Job Description
ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
ABOUT THE ROLE
Role Description:
The Specialist Software Engineer collaborates with Salesforce /Veeva CRM Admins, Data Engineers, and Architects to streamline the delivery of Veeva CRM/ Salesforce solutions via Amgen’s Copado-based CI/CD pipelines. D evelop /configure applications that can be used on the go (mobile-first) using standards-based solutions such as Lightning Web Components, toolset will include Visual Studio Code, SFDX, working with tools such as Copado CI/CD, Git and support integration technologies such as MuleSoft or Databricks. This role involves configuring and custom coding within CRM (Salesforce or Vault) to build features that support Sales business users.
Roles & Responsibilities:
Lead s development in Salesforce/Veeva CRM to build/configure new and existing features
Works closely with Product Owners and cross functional Development Team s to plan and schedule releases, providing guidance on release dependencies, technical constraints, and risks
Supports the development teams in automating build, test, and deployment processes, enabling continuous integration and continuous delivery in the Salesforce /Veeva ecosystem
Provides ongoing support and troubleshooting for post-release issues, ensuring timely resolution of any problems that arise
Maintain and optimize existing configurations and customizations by limiting / eliminating tech debt to streamline the system
Partner with Development Teams to ensure agile software delivery and DevOps practices are applied to move most effectively within our CI/CD pipeline
Research Veeva/ Salesforce capabilities as needed to suit business requirements, and provide gap analysis
Work closely with other developers in the team including Product Owner, B usiness A nalyst, Salesforce Admins, QA analyst and Scrum Master , c ross f unctional teams
Develop innovative solution using generative AI technologies
Conduct code reviews to ensure code quality and adherence to best practices
Create and maintain documentation on software architecture, design, deployment, disaster recovery, and operations
Design, develop, and implement applications and modules, including custom reports, interfaces, and enhancements
Analyze and understand the functional and technical requirements of applications, solutions and systems and translate them into software architecture and design specifications
Develop and execute unit tests, integration tests, and other testing strategies to ensure the quality of the software
Identify and resolve software bugs and performance issues
Maintain detailed documentation of software designs, code, and development processe s
Drive Production Support for CRM to ensure efficien t service to system users
Basic Qualifications and Experience:
Doctorate Degree OR
Master’s degree with 6 - 11 years of experience in Computer Science, IT or related field OR
Bachelor’s degree with 8 - 13 years of experience in Computer Science, IT or related field OR Diploma with 10 - 15 years of experience in Computer Science, IT or related field
Functional Skills:
5 + years of experience as a Salesforce CRM Developer
In-depth knowledge of Salesforce development including experience working with MuleSoft or Databricks integrations
Hands-on experience with the Salesforce security model, including OWD, sharing rules, profiles, and permissions.
Experience with version control systems like Git
Good-to-Have Skills:
Experience working with Veeva CRM and large CRM Migration experience
Proficient in Apex, JavaScript, and other programming languages.
Proven experience developing and managing Salesforce CI/CD pipelines using SFDX, ANT, or packaged solutions like Copado.
Strong understanding of CI/CD concepts, integration methodologies, and relevant technologies.
Experience integrating off-platform solutions (e.g., testing platforms, code scanning) with CI/CD pipelines.
Professional Certifications
Salesforce Developer 2 (required)
Salesforce Development Lifecycle Designer
Salesforce Platform Builder
Veeva CRM Systems Administrator
Copado Fundamentals I/II (Admin / Developer)
Soft Skills:
Excellent analytical and troubleshooting skills
Strong verbal and written communication skills
Ability to work effectively with global, virtual teams
High degree of initiative and self-motivation
Ability to manage multiple priorities successfully
Team-oriented, with a focus on achieving team goals
Strong presentation and public speaking skills
EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation .
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Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1097 comparable Information Technology roles across 55 biopharma companies.
Salary context
143 of 1097 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1097 comparable roles
+ 23 more countries
Seniority mix
612 of 1097 peers have a known seniority level
Therapeutic area mix
1 of 1097 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.