Medical Representative in Ha Noi (Ha Noi, Vietnam)
About this opportunity
The Position
Medical Representative
Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs
Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed
Duties & Responsibilities
1. Promotion Achievement in the assigned territory:
Territory promotion accountability
Ensure formulary listing and availability of Boehringer Ingelheim products as required
Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours
Identify opportunities to grow/expand relevant customer universe for BI promoted brands
2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence:
Maintain an accurate & complete customer data base in Veeva
Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution
Comprehend, integrate and execute ICPs into MCCPs
Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S
Locally mandated reports are completed accurately, in full and submitted on time
3. Orchestrate Exceptional Customer Experience:
Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them
Proficiency in utilizing Veeva resources; Engage, Event Management, survey function , CfE function and OneMessage, FuE function
Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms
Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs
Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions
4. Superior Customer Engagement Capability (Knowledge & Skills):
Effective Knowledge depth to communicate confidently and competently with customers
Effective Customer Engagement Skill proficiency
Knowledgeable across the Hybrid CEM model . Able to execute assigned Marketing strategies within the customers' preferred communication channel
Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms
Capable and confident in presenting to Groups of customers, both face to face/screen to screen
5. Comply with local regulations, industry and the BI Code of Conduct:
Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct
Take prompt and necessary actions on issues of compliance and Pharmacovigilance
Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct
6. Regular Reporting:
Locally mandated reports are completed accurately, in full and submitted on time
Requirements
Competencies required:
Industry / Product knowledge
Promoting skills applied across a diverse range of channels
Multi-Channel Cycle Planning and Execution
Customer Relationship Management
Self-development / learning
Communication skills
Planning and organizing skills to collaborate with other customer facing personnel
IT literacy
Experience:
At least one year experience in direct promoting in healthcare industry is advantageous.
]]>
Job details
How this role compares
Computed from every other active Sales role in our database, not just this employer's listings.
We currently track 2393 comparable Sales roles across 138 biopharma companies.
Salary context
636 of 2393 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 2393 comparable roles
+ 59 more countries
Seniority mix
956 of 2393 peers have a known seniority level
Therapeutic area mix
651 of 2393 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.