Innovative Medicine _Patient Experience Manager
About this opportunity
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Medical Affairs Group
Job Sub Function:
Medical Science Liaison
Job Category:
Scientific/Technology
All Job Posting Locations:
Taipei City, Taiwan
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for Patient Experience Manager
You will be responsible for :
Program Design & Implementation
Develop program strategy aligned with product and patient needs; define objectives, KPIs, timelines, budgets.
Create program protocols, workflows, and patient-facing materials (education, onboarding, care pathways).
Select and manage vendor partners (call centers, digital platforms, specialty pharmacies).
Operational Management
Oversee day-to-day operations: enrollment, triage, case management escalations, data capture and handoffs.
Implement SOPs, process maps, and quality controls to ensure consistent delivery.
Monitor program performance and lead continuous improvement initiatives.
Patient Experience & Engagement
Ensure patient-centric design: simplify access, reduce friction, and enhance adherence and satisfaction.
Work with patient advocacy groups and internal stakeholders to incorporate patient feedback.
Data, Measurement & Reporting
Define and track KPIs (e.g., enrollment rate, time-to-first-contact, adherence, patient satisfaction, task SLAs).
Produce regular program performance reports for cross-functional stakeholders.
Use data to identify gaps and propose corrective actions.
Compliance & Risk Management
Ensure program activities comply with relevant regulations: patient privacy (HIPAA/GDPR as applicable), promotional guidance, anti-kickback laws, and internal policies.
Maintain accurate documentation and support audits and inspections.
Stakeholder Management
Act as primary liaison across Medical Affairs, Market Access, Commercial, Legal & Compliance, Regulatory, and external partners.
Align program objectives with launch and commercialization plans.
Budget & Contracting
Own program budget, vendor contracts, and performance-based metrics for vendors.
Ensure cost-effective program delivery and justify investments with outcomes.
Training & Enablement
Develop training for internal staff and vendor teams on program processes and tools.
Create escalation matrices, FAQs, and knowledge resources.
Required Skills:
Preferred Skills:
Job details
How this role compares
Computed from every other active Medical Affairs role in our database, not just this employer's listings.
We currently track 287 comparable Manager Medical Affairs roles across 80 biopharma companies.
Salary context
48 of 287 peers report a salary range (USD, annualized)
Peers share this role's job function and a matching or adjacent seniority level -- not necessarily the same therapeutic area or country.
Where these roles are based
Top locations among the 287 comparable roles
+ 39 more countries
Seniority mix
287 of 287 peers have a known seniority level
Therapeutic area mix
87 of 287 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
Open in 3 locations
Open in 3 locations
Notify me about similar jobs
Get an email when we spot other openings like this one – same job function, comparable seniority, roles you'd actually want to see.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.