Manager, Medical Operations

Work Your Magic with us!  Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

 

The Manager of Medical Operations reports to the Head of Medical Operations and provides day-to-day operational and workflow support. Working in collaboration with the broader Medical Operations leadership team, you will act as a critical cross-functional partner to Legal, Compliance, Finance, and Commercial to ensure governance, timeliness, and audit readiness.

Work Location: Hybrid (Onsite 3 days per week)

Travel: Up to 20% domestic travel

Key Responsibilities

Congress Planning & Execution

Coordinate operational logistics, calendars, timelines, and communications for US Medical participation in key congresses and meetings.

Support attendee approval workflows and system updates using platforms like CVent, Cadence, and Smartsheet.

Assist with the execution of sponsorship and booth opportunities, providing on-site operational support as needed.

HCP Engagement & Contracting

Manage the end-to-end Healthcare Professional (HCP) engagement process, including needs assessments, documentation/submission, routing, and system tracking (e.g., iHub).

Process and track HCP contracts, speaker agreements, associated purchase orders (POs), and activity visibility trackers.

Ensure all engagements strictly align with compliance guidelines, Fair Market Value (FMV) standards, reporting requirements, and audit readiness.

Serve as the primary point of contact for internal stakeholders regarding HCP processes, timelines, and system navigation.

Field Medical Reporting & Data Support

Support Field Medical teams with ad-hoc reporting requests (e.g., interaction data, insights, territory updates, and dashboards) utilizing Veeva, MPower, or other designated systems.

Liaise with IT and Data teams to effectively translate and execute data requirements.

Business Operations & Process Management

Maintain and update Medical Operations SOPs, RACIs, job aids, business calendars, and process documentation.

Lead routine operational workflows with a strong focus on efficiency, accuracy, compliance, and continuous improvement.

Support internal audit preparation and ad-hoc documentation requests in coordination with Governance and QA teams.

Internal Engagement & Communications

Coordinate internal Medical Communications (newsletters, updates) and contribute to Medical Engagement Committee activities.

Monitor EVA and internal communication channels to flag and cascade critical updates across the broader medical team.

Assist in planning high-profile meetings, including Medical Town Halls and the annual organization Summit.

Provide ad-hoc project management support aligned with strategic business objectives as assigned.

 

Who You Are

Minimum Qualifications:

 

Bachelor’s degree along with: 5+ years of experience working within a Medical Operations role,

OR

7+ years of Project Management experience within a pharmaceutical or biotech environment.

Fluency in English (written and verbal).

 

Preferred Qualifications:

 

Certifications: Project Management certification (PMP or equivalent)

Digital Literacy: Competent in utilizing AI-powered tools to optimize workflow efficiency, productivity, and continuous improvement.

Technical Systems: Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams) and SharePoint; experience with SAP, iHub, Smartsheet, Veeva, or MPower is highly desirable.

Core Competencies:

Proactive, self-starter mindset with the ability to work independently and collaboratively.

Exceptional organizational skills, strict attention to detail, and a proven ability to manage multiple high-pressure tasks simultaneously.

Strong written and verbal communication skills.

Flexibility to adapt to changing schedule priorities and varying workloads.

Base Pay Range for this position - $92,900-139,300

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click  here .

RSREMD

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!