Expert Data & Digital
About this opportunity
The System Support and Integration Manager is responsible for configuring and integrating IT applications to support business processes within TRD. The role ensures that system designs, processes, and configurations align with business needs, GxP requirements, and TRD’s system and data strategy. It includes driving strategic project implementation, identifying process improvements, assessing new technologies, enabling data-driven decision-making, and managing assigned systems end to end while collaborating across local and global cross-functional teams. The position is based in the Genome Valley, Hyderabad, within the Technical Research and Development Organization (TRD) of Global Drug Development (GDD).
Major accountabilities: Conduct gap assessment and define system design and configurationCreate and manage system configuration static master data in key applicationsOwn and drive change to key applications in close collaboration with Business Units and ITUnderstand the supported Business Processes and Interfaces of key applications.Identify, align & facilitate harmonization opportunities of global processes in TRD Drive Standardization and Normalization of Global/Organization/Site Static Master DataLiaises with System and Process Owners and actively contributes and participates in the System Governance and Change Advisory Board.Facilitates the collaboration between Dev IT and Line Functions and external partners for system/application improvement and enhancement projectsAlign changes and ensure adherence to standardsAssess risk, conduct RCA and perform impact assessments for changes and problemsEstablish and own URS and be responsible for informal and formal testing and validation UAT / OQ / PQTraining, Education, Support. Guide, train and educate users and Super Users in use and best practices in key applications Identify, align & facilitate global harmonization opportunities across TRD. Collaborate with Business Process Experts and understand, challenge, and incorporate Business Processes into key applications.Own and drive change to key applications in close collaboration with LU as Project Development Leads (Workstream Leads)Actively contribute to team goalsEnsure compliance of processes with regulations as well as Novartis internal procedures and GxP requirements.Provide coaching and technical training as subject matter expert or recognized technical expert. Act as mentor for junior and senior associatesSupport and foster spirit of an inspired, curious and agile learning organization, including best practice sharing across digitalization projects.Acts as role model for Novartis values and behaviours.Minimum Requirements: Bachelors/Masters in Life Science or Information technology (e.g., analytical / organic chemistry / pharmacy / pharmaceutical development, IT) or equivalent.Knowledge in quality principles driving drug development such as GMP; understanding of general regulatory and quality expectations.5+ years professional experience in relevant area.Good scientific background, communication skills including presentation and scientific/technical writing.Experienced in GMP environment, with familiarity of IT systems (e.g. eLN, LIMS, SAP), and interfaces between different data tools.Comprehensive knowledge about project management, excellent organization and planning skills.Proven track record in successfully leading and working with interdisciplinary teams.Strong innovation mindset and problem solving skills.Strong communication and presentation skills. Advanced coaching skills.Ability to work in interdisciplinary global teams.
Job details
How this role compares
Computed from every other active Data & Digital role in our database, not just this employer's listings.
We currently track 292 comparable Data & Digital roles across 41 biopharma companies.
Salary context
60 of 292 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 292 comparable roles
+ 14 more countries
Seniority mix
158 of 292 peers have a known seniority level
Therapeutic area mix
6 of 292 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.