Business Analyst, Field Excellence – CRM
About this opportunity
Career Category
Information Systems
Job Description
What you will do
Role Overview
The Business Analyst, Field Excellence – CRM is a global role within GCCI, contributing directly to the Field Excellence strategy for the JAPAC region. You will play a key role in delivering high‑quality CRM support, optimizing and standardizing processes, and driving operational excellence across multiple markets. Someone curious, analytical, collaborative, and unafraid to challenge the status quo. We value people who think critically, explore new ideas, and see “problems” as opportunities to learn, evolve, and create better solutions.
In this role, you will:
Help define and embed best‑in‑class CRM and Field Excellence standards
Drive problem‑solving through root cause analysis and sustainable solutions
Support affiliates/ markets by providing high‑quality CRM assistance for complex issues
Partner directly with business stakeholders to understand business needs, clarify problem statements, and support effective solutioning.
Collaborate across business, technical, and operations teams to ensure alignment, timely execution, and successful delivery of business outcomes.
Use automation and AI‑enabled tools to enhance efficiency and scalability
Continuously refine support models using data insights and performance metrics
Work closely with first‑line support, DTI/Technology, and external vendors
Contribute to documentation, training, and adoption of new capabilities
Engage actively in the global Field Excellence community within GCCI
This is a role for someone who enjoys understanding how things work, identifying opportunities to improve them, and helping teams adopt better and smarter ways of working.
WIN
What we expect of you
We value diversity of thinking, curiosity, and people who are energized by learning and improving. The professional we seek is a strong communicator, critical thinker, creative problem-solver and proactive team player who thrives in global environments.
Basic Qualifications:
Bachelor’s degree in Business, Information Technology, Computer Science, Life Sciences, or related field.
Minimum of 5 years of experience in Pharma, Business Analysis, CRM, Field Excellence, or similar roles.
Strong analytical, problem‑solving, and troubleshooting skills.
Ability to work effectively across global and virtual teams.
High degree of initiative, ownership, and self‑motivation.
Strong attention to detail when managing business data, templates, documentation, configuration requests, and related quality-control activities.
Strong technical affinity and a commitment to continuous learning.
Passion for continuous improvement and process optimization.
Fluency in English (spoken and written).
Effective communication skills suitable for stakeholder‑facing work.
Proven experience to translate business needs into functional and technical requirements.
Strong knowledge of MS Office tools (PPT, Excel)
Preferred Qualifications:
Experience in the pharmaceutical or life sciences industry and Pharma processes.
Hands-on experience with Veeva CRM and/or Salesforce CRM.
Hold active CRM, Salesforce, or Veeva certifications.
Prior experience in client-facing and operational support role as a Business Analysis/ Business Operations/ Product Operations, Business Enablement roles.
Working knowledge of SQL or data analysis tools.
Strong continuous improvement and process optimization mindset.
THRIVE
What you can expect of us
A supportive and inclusive team where your ideas matter.
Opportunities to grow through learning, global collaboration, and new challenges.
A culture that encourages curiosity, innovation, and continuous improvement.
Flexibility, trust, and autonomy to do your best work.
A motivating environment where challenges are seen as opportunities to learn and improve.
Vast opportunities to learn, develop, and move up and across our global organization. Generous
Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
Flexible work arrangements.
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Job details
How this role compares
Computed from every other active Information Technology role in our database, not just this employer's listings.
We currently track 1097 comparable Information Technology roles across 55 biopharma companies.
Salary context
143 of 1097 peers report a salary range (USD, annualized)
Peers share this role's job function. This posting doesn't list a seniority level, so peers aren't narrowed by seniority either -- the range below may span more levels than usual.
Where these roles are based
Top locations among the 1097 comparable roles
+ 23 more countries
Seniority mix
612 of 1097 peers have a known seniority level
Therapeutic area mix
1 of 1097 peers have a known therapeutic area; the rest are genuinely unlabeled, not hidden
Similar opportunities
The closest matches from our peer group, ranked by how similar they are, not how well you'd qualify for them -- treat this as market context, not a guaranteed shortlist; a weak match is labeled as one below.
How we calculate "similar"
No black box, no LLM guesswork: a deterministic score built from four normalized attributes. Here's this role's own peer group at different match levels, so you can see the mechanism, not just the result.
Every comparison starts from the same 100-point budget: 25 for working in the same function, 40 for the same therapeutic area, 20 for the same or adjacent seniority, 15 for the same country. A dimension we can't confirm on both sides contributes nothing, never a guess, never a free pass.
0 points, never a partial guess. A role we know almost nothing about beyond its function bottoms out at 25%; it never inflates to 100% just because there's little to compare against. Seniority uses a defined ladder (Associate → Manager → Associate Director → Senior → Principal → Director → Senior Director → Executive/VP) so "Director" and "Senior Director" count as adjacent, but "Director" and "Executive/VP" do not.