Travel & Expense Corporate Credit Card Administrator

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Purpose:

Handling of corporate credit card program administration and all employee related activities for Roche Services & Solutions Americas in Costa Rica.

Reports to:

T&E Services Manager

Direct reports:

None

Key Administrative Responsibilities

The corporate card administrator handles day-to-day operational functions for the corporate card program, promotion of the P-Card and T-Card program and adheres to the established Service Level Agreements. Candidates will work closely with the end-user community, the p2p helpdesk, corporate credit card manager to ensure alignment of priorities, goals and related activities.

This position includes but is not limited to the following tasks:

Processing P-Card and T-Card applications (follow process for credit card approvals)

Verify and confirm credit card training has been completed

Monitor credit card usage and notify travel services

Process and manage P-Card and T-Card applications within CitiManager, ensuring data integrity and compliance

Update systems (example: FileMaker) to indicate application has been sent to Citibank for processing

Process P-Card and T-Card maintenance forms, limit increases, restriction lifts

Manage employee inquiries and requests via ticketing tools (e.g., ServiceNow) and shared mailboxes, driving first-contact resolution and guiding users through self-service options

Effectively and appropriately handle customer service calls

Identify process bottlenecks and propose continuous improvement initiatives to streamline Card Administration workflows

Key Reporting Responsibilities

Suspension/Cancellation process

Generation of credit card usage reports

Perform continuous monitoring and auditing of credit card transactions to identify anomalies, non-compliance, or suspicious activities, taking appropriate escalation steps

As with most accounting and finance positions, this position may require overtime during typically busy seasons (quarter-end, year-end), during project

implementation and occasionally when additional coverage is required to meet business priorities.

Qualifications

Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines.

Effective and professional verbal and written communication skills with a focus on customer service

High attention to detail with a focus on data accuracy and compliance

Excellent customer service skills

Advanced Excel proficiency (e.g., formulas, pivot tables, Power Query is a plus) and familiarity with data visualization concepts

Displays initiative and demonstrates a strong work ethic

Strong problem solving skills - able to proactively identify issues and provide solutions and recommendations.

Knowledge of Finance Shared Services and operational accounting processes

Ability to perform work with limited direction and guidance

Previous customer service, P-Card and/or procurement background desirable

Experience with CitiManager, SAP and Google suite is a plus

Experience with modern ticketing and ERP systems (ServiceNow, Workday, SAP)

Language requirements: Spanish and English (must). French (desirable)

Associate Degree or equivalent work experience

Experience of

1+ years of experience in an operational T&E role (desirable)

1+ years of experience in a credit card administration role

 

 

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.