Specialist - Credit Collections

Your Role:

Handle credit and collection activities for a specific territory, business segment or region:

The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization’s cash flow objectives

Contact customers via phone, email, and other channels to collect overdue payments

Responsible for the delivery the performance as per SLA/KPI targets set

Investigate and resolve payment discrepancies, disputes, and issues impacting collections

Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status

Document all collection activities and update account status in the system accurately

Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment

Recommend payment plans or escalate accounts as needed according to policy

Maintain professional, customer-focused communication always

Identify trends or recurring issues and suggest process improvements

Comply with all company policies and relevant regulations as per ISO Standards

Support month-end and year-end closing activities as required by collaborating with Cash applications team

Responsible for the delivery of service levels and SLA/KPI targets for the accounting function.

Back-up and support other A/R personnel as needed

Buddy up with new joiners/Analyst to help them on Process queries

Kaizen ideas to mitigate process challenges

Actively participate in Process improvement projects.

Regular one on one connect to take guidance/feedback to improve the performance

Who You are:

Education: Bachelor’s degree in any streams (accounting preferred)

Experience: 5 to 7 years proven Credit and Collection experience in a corporate environment.